Receptionist/Driver

Job Description

Job Description

Penick Village is seeking compassionate and dedicated Part Time Receptionist/Driver to join our Resident Services Team. Our Resident Services Team plays a critical role in providing a high standard of care for all our residents within our community.

At Penick Village , we make each day great for one another. It is what we do!

Talented people committed to providing residents with top-tier service and a vibrant lifestyle bring our Southern Pines community to life.

We also believe that it is never the wrong time to do the right thing for our staff members. In addition to competitive pay and chest-swelling satisfaction, we offer:

• 403(b) matching
• Paid time off
• Employee Assistance Program (EAP)
• Employee recognition programs
• Discounted staff meals
• Scholarship opportunities

Purpose of Job Position:

The purpose of this standard procedure is to provide excellent receptionist and transportation

services for all Penick Village residents, in a safe and courteous manner.

Receptionist/Drivers should provide excellent customer service to residents, guest, vendors and their co-workers.

Job Duties and Responsibilities:

Keep a record of the daily census and distribute it to listed Department Leaders.

Keep records in the front desk binders when a resident expires, moves in or out or changes levels of care.

Respond to residents' inquiries promptly, cordially and direct residents to proper individuals when necessary.

Respond to visitors' inquiries promptly, cordially, and direct them to the proper individuals or destination.

Answer the telephone using the proper telephone etiquette and transfer calls to the appropriate person or department as needed.

Make photocopies for residents.

Provide fax services for residents.

Distribute memos to residents via email and/or hard copy per request from Leadership or Extended Leadership team members.

Complete the charge ticket process for those residents who would like to charge payments to their Penick Village monthly bill.

Receive all payments for monthly fees, various bills, and contributions and place them in the proper location or mailboxes.

Maintain and balance petty cash drawer and report all overages or shortages to the Resident Services Coordinator.

Transport residents in a safe and courteous manner on the Penick Village campus, both to and from activities as requested.

Transport residents in a safe and courteous manner to and from medical appointments and pharmacy, when needed as back up to transportation department.

Assist the Life Enrichment Department, when needed. Duties may include shuttling residents by car to and from activities both on and off campus.

Assist residents to and from vehicles for safety purposes, this includes items resident may need transported and any supportive devices such as walkers, rollators, oxygen tanks etc.

Driver's must wear seatbelts and ensure that all passengers wear seatbelts.

Driver's must maintain vehicle logs regarding mileage and resident information

Driver's must conduct pre-trip check list each day before driving vehicles.

Keep the Penick Village vehicles clean and in good condition (exp. Keep trunk and floor clear of debris, take vehicles to car wash as needed for detail in and outside of vehicle).

Job Standards:

Must be able to work well with the senior population.

Must be flexible enough to carry out job duties.

Must be able to work under pressure to maintain organizational goals.

Ability to adapt to changes in daily work hours and schedule.

Must express a positive attitude and excellent communication skills.

Must be able to manage time well and make decisions concerning priority.

Must establish and maintain good working relationships with all team members.

Ability and willingness to attend in-service training courses.