Superintendent, Harlem

Job Description

Job Description

Superintendent | Harlem, New York | $65,000 per year | On-site

The Role

The Superintendent is the person residents call, and the person management relies on. You are the daily operational anchor for these buildings: handling repairs, managing heat and hot water systems, keeping common areas clean and safe, and logging everything accurately in Yardi. The job is hands-on, physical, and requires real ownership. This is not a supervisory or desk role. You will be in apartments, in mechanical rooms, and on call for emergencies.

What This Role Is, and Is Not

This role is:

• A working superintendent position requiring daily, hands-on repair and maintenance work in occupied apartments

• The primary on-site contact for residents across a multi-building Harlem portfolio

• A compliance-conscious role where documentation (Yardi, boiler logs, inspection records) is treated as seriously as the repairs themselves

• A role with real autonomy, where you are expected to diagnose and resolve issues independently before escalating

This role is NOT:

• A property management or leasing role

• A light-duty or part-time position

• A fit for someone uncomfortable working in occupied units or responding to off-hours emergencies

• A role where technology avoidance is an option: Yardi mobile use is required from day one

Required Experience & Traits

• Minimum 10 years of building maintenance or superintendent experience in occupied residential buildings in New York City

• Strong working knowledge of boilers, burners, and domestic hot water systems, including the ability to troubleshoot failures, reset equipment, and maintain logs

• Solid plumbing, electrical, carpentry, and appliance repair skills across a range of unit conditions

• Comfortable using the Yardi Mobile Work Order App to receive, document, and close out work orders with clear technician notes and photos

• Certificates of Fitness (P-99, S-12, S-13 or equivalent) preferred, and may be required depending on building configuration

• Familiarity with NYC Housing Maintenance Code, building safety standards, and violation response procedures

• Physically able to lift and carry materials, climb ladders, and perform sustained manual work

• A degree is not required. Demonstrated skill and reliable judgment matter far more here.

Key Responsibilities

• Perform repairs in occupied apartments including plumbing, electrical, carpentry, appliance troubleshooting, and hardware fixes

• Diagnose and resolve leaks, fixture failures, clogged drains, electrical issues, and door or lock problems

• Conduct routine inspections of units and common areas to catch issues before they escalate

• Respond to emergency repair situations promptly, including outside normal business hours

• Operate, monitor, and maintain boiler, burner, and domestic hot water systems in compliance with NYC Housing Maintenance Code requirements

• Troubleshoot system failures, reset equipment, and coordinate service calls when needed

• Maintain boiler logs, fuel-usage records, and all required inspection documentation

• Use the Yardi Mobile Work Order App to receive, track, update, and close work orders in real time

• Upload photos, document repair steps, record materials used, and write clear technician notes on every job

• Ensure all work orders are completed within required timeframes and communicated accurately to management

• Maintain cleanliness and order in common areas, mechanical rooms, hallways, and building grounds

• Oversee waste management, recycling, and pest-control coordination

• Identify hazardous conditions and take corrective action, escalating to management where required

• Coordinate access and scheduling for specialized contractors including elevator, fire alarm, and boiler service vendors

• Serve as the primary on-site contact for residents on all maintenance matters, communicating repair timelines and follow-up needs clearly and professionally

• Maintain repair logs, supply inventories, and compliance documentation

• Support management during inspections, violation responses, and regulatory reviews

Why EqualAccess

EqualAccess partners with best-in-class organizations and supports candidates beyond placement. Every candidate we place receives 3 months of post-hire coaching and career support, ensuring long-term success and growth.