Beer and Wine Steward

divh2Wine And Beer Steward/h2pDisplays a passion for wine and beer, building strong effective relationships with customers. Creates an inspiring customer experience by ensuring excellent customer service and providing high quality, well merchandised products for our customers./ppEssential duties and responsibilities include the following. Other duties may be assigned./pulliCreate an outstanding customer experience through exceptional customer service/liliGive the customer your full attention, greeting all customers in department/liliRespond to special requests from customers in a timely manner/liliEducate customers on products in the department, make recommendations/liliTaste and evaluate products carried in the department to determine flavor profiles and be able to communicate to our customers (strong knowledge of styles and producers)/liliAssist in scheduling in-store tasting events with vendors and producers to provide fun and informative opportunities for customers to sample product/liliWhen seasonal products become available, contact customers who have previously purchased to inquire about re-ordering/liliMaintain correct department signage and pricing. Maintain organized back stock area./liliEnsure that all shelves and displays are properly stocked, rotated and front facing/liliAssist with creating effective merchandising displays for wine and beer. Cross-merchandise product with other departments./liliGain and maintain knowledge of products sold within the store and be able to respond to questions and make suggestions about product/liliAssist with scheduled inventories/liliFollow and comply with all applicable alcohol handling and service regulations, health and sanitation procedures and adhere to safe work practices. Operate and sanitize all wine equipment in a safe and proper manner./liliSteward position may rotate to all three stores to provide coverage support and to be acquainted with the business across all store communities./liliPosition is full-time/li/ulpSupervisory responsibilities/ppNone/ppQualifications/ppTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Furthermore, the individual must be able to multi-task and work at different paces, meet deadlines, and have reliable attendance. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./pulliExtensive knowledge of wine and beer production and description. Able to communicate wine and beer pairings and a variety of product offerings./liliAbility to learn in-depth knowledge of all products carried in department./liliExcellent customer service skills and a positive attitude, able to answer questions in a clear and service-oriented manner/liliAbility to collaborate and lead as well as be self-directed and manage own time/liliAbility to manage multiple assignments at once in a fast-paced environment/liliAbility to follow instructions and procedures./liliEffective time management skills, strong work ethic and integrity./liliSelf-motivated with high attention to detail, quality and presentation. Creative eye for retail displays and knowledge of display building preferred./liliAble to work a flexible schedule based on the needs of the department, including evenings, weekends and holidays./li/ulpEducation and experience/ppPrevious customer service, hospitality, retail or grocery experience required. Previous retail wine and beer experience preferred. Demonstrated product knowledge, including terminology, styles and producers preferred./ppLanguage skills/ppAbility to read, analyze, and interpret general business periodicals, professional journals, technical procedures and government regulations. Ability to effectively present information to and respond to questions from other managers, store managers, vendors customers./ppMathematical skills/ppStrong basic math skills including the ability to add, multiply, divide, subtract and calculate percentages/ppKnowledge of Microsoft Office application including Microsoft Word, Excel and Outlook. Ability to apply concepts such as fractions, percentages and discounts./ppPhysical demands/ppThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./pulliStand for long periods of time/liliBend, lift, push and pull carts with heavy loads/liliProper use of a box cutter, knives, and other department devices/liliFrequently lift and/or move up to 50 pounds/liliFrequent bending, stooping, and climbing/liliFrequent use of stairs/liliRepetitive stretching and lifting required/li/ulpWork environment/ppThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./pulliExposure to temperature variations and wet conditions/liliMay walk and work on uneven surfaces/liliRequires reaching above and below shoulder height/liliMay need to use a ladder or stool to reach product or supplies/liliExposure to continuous background noise/liliWalking surfaces are sometimes slick/liliAny item over 40 pounds requires a team lift/li/ul/div