020 - Front Office - (01) Primary Care - Medical Receptionist

PRIMARY FUNCTION

Serves patients and visitors by greeting them in a friendly and welcoming manner as they arrive at our offices. Completes and updates all required information, collects payments, and provides other information as requested. Discharges patients after their appointment, providing them with any pertinent information as well as follow-up appointments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list may not include all the duties that may be assigned.

1. Check-in patients upon arrival, which includes updating demographics, insurance information, PCP, pharmacy, collecting co-pays and patient balances, and providing consents for signature as well as appropriate health questionnaires.

1. Check out patients, collect additional balances, provide visit summaries, specialist referral information, patient portal information, completed forms, and follow-up appointments.

1. Verify patient insurance through Batch Eligibility or on demand. Contact patients whose insurance is not active, or PCP is not appropriate.

1. Post-patient charges and payments. Complete charge and payment reconciliation.

1. Scan and upload documents through the Document Management system.

1. Sort and deliver mail and PA documents received by courier. Maintain a clean work area and patient waiting area.

1. Participate in staff and educational meetings.

QUALIFICATIONS

EXPERIENCE:

• A minimum of 1 year experience in a medical office setting preferred.

LICENSURE/CERTIFICATION

• Upon hire, and for the duration of the employment period, a driver’s license must be active and valid.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to learn & practice Pediatric Associate procedures, policies, and protocols.

• Requires proficient grammar, spelling, and verbal skills to communicate with patients, providers, and staff in written documents.

• Ability to read, comprehend, follow oral and written instructions.

• Knowledge of computer and medical terminology desired.

• Interact effectively, support staff & maintain a professional working relationship.

• Provide excellent customer service; greet & receive patients/ visitors in a professional and friendly manner.

• Maintain professional and excellent phone skills & etiquette, must be able to speak clearly and concisely.

• Use good judgment & maintain patient confidentiality.

• Must be able to file alpha and numerically.

• Requires experience in using a computer system, scanner, printer, fax etc.

TYPICAL WORKING CONDITIONS

• Patient-facing

• May rotate working in the office and remote/telework.

• Indoor Work

• 15%-20% of travel to other office locations as needed with reimbursement outlined per company policy.

• Designated Medical Receptionist float staff will be assigned to multiple designated office locations as applicable.

• Operating Computer

• Reach Outward

• Manual Dexterity

• Reach Above Shoulder

• Lift/Carry 10 lbs. or less.

• Standing

• Sitting

OTHER PHYSICAL REQUIREMENTS

• Vision

• Sense of sound

• Sense of touch

• Sense of Smell

• Ability to wear Personal Protective Equipment (PPE).

PERFORMANCE REQUIREMENTS

Adhere to all organizational information security policies and protect all sensitive information, including but not limited to ePHI and PHI (Protected Health Information) in accordance with organizational policy, Federal, State, and local regulations.

The Pediatric Associates Family of Companies is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.