Remote Field Service Technician

Were actively Recruiting
for a
Direct Hire Opportunity
as a
Remote Field Technician
in the Georgia area !

Position Details:
Position Type: Full Time / Direct Placement
Job Location: Remote Position

Benefits: Excellent benefits generous PTO and holiday schedule generous 401k match and more
Compensation: $25.00 - $30.00 per hour depending upon experience and qualification
Drug and background screenings required

Job Description
Job Title: Remote Field Service Technician
Department or Division : Service
The Remote Field Service Technician is a highly customer-focused role responsible for delivering exceptional on-site service for Medical equipment across the United States. This position requires 100% travel and serves as the primary face of the company to customers.
Success in this role depends on: delivering an outstanding on-site customer experience at every interaction executing service work with urgency professionalism and technical excellence along with completing all service documentation accurately thoroughly and in a timely manner.
This individual is essential to maintaining customer satisfaction supporting field operations and ensuring compliance with quality standards.
Essential Tasks Duties and Responsibilities:
Customer Service Excellence
Strives to have best-in-class customer service as a remote field service technician:

• You will serve as the primary on-site representative delivering a professional responsive and customer-first experience.
• You will build strong relationships with hospital and clinical staff through clear communication reliability and technical expertise
• You will respond to customer needs with care and understanding ensuring minimal disruption to their operations

Installation Service & Support

• You will perform installation validation maintenance and repair of customer-owned equipment across the U.S.
• You will troubleshoot and resolve technical issues via phone email and in-person visits
• You will ensure all equipment is operating safely and in compliance with company and regulatory standards

Documentation & Administrative Accuracy
In our goal to provide best-in-class service and as a medical device company highly regulated by the FDA:

• You will complete all service documentation accurately and completely; including service reports final acceptance testing training competency/records and performance checks.
• You will ensure documentation is submitted same-day as the on-site visit
• You will maintain organized and accurate records in the Service Departments central systems

Inventory & Asset Accountability

• You will maintain accurate inventory of company-owned tools equipment and spare parts
• You will track and report usage replenishment needs and discrepancies

Quality & Continuous Improvement

• You will support service quality initiatives and customer satisfaction goals
• You will provide valuable feedback from the field to improve products service processes and customer experience

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

• High school diploma or equivalent
• 13 years of experience in a technical or medical device service environment (or equivalent)
• Strong communication skills (verbal and written) with a customer-first mindset
• High level of computer proficiency (MS Office ERP systems)
• Proven ability to manage documentation with speed and accuracy
• Strong attention to detail and organizational skills
• Valid drivers license with a clean driving record

Preferred Qualifications

• Associates Degree in related field or equivalent
• Experience working in hospital clinical or repair environments

Location
This position will be based out of your home with travel every week to multiple customer sites.
Terms of Employment
This is a full-time non-exempt hourly position.

Hours
The general hours shall be Monday Friday 8:00am to 5:00pm with an hour break for will vary significantly based on travel and customer needs.

Work Environment

While performing the duties of this job the employee is frequently exposed to moving mechanical employee is occasionally exposed to a variety of extreme is regularly performed in a combination of office hospital operating room central services cleanroom and warehouse environments.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is frequently required to sit stand and/or walk. The employee is occasionally required to climb stoop kneel crouch or crawl and reach with arms or hands. The employee must occasionally lift carry push or pull up to 110 pounds.

Travel
Requires approximately 100% travel.

Benefits

Compensation package includes health insurance dental insurance vision insurance life insurance and Teladoc following an introductory a 401K plan with employer contribution is Company offers paid time off and paid holidays.

Employees must be authorized to work lawfully for any employer in the United States. Company prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race color religion sex national origin age disability or genetic information.
On-Board Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race religion sex national origin age disability or genetics.

Required Experience:

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