General Manager

Location: All club facilities
Reports to: Director of Sales & Operations
Supervises: Department Managers
Status: Exempt / Full-time

Position Overview

Are you ready to be the driving force behind a high-energy, results-driven team? At Defined Fitness, we don't just manage clubs; we build communities, inspire lifestyles, and create lasting impact. As a General Manager, you're at the helm of a fast-paced, dynamic environment where leadership isn't just a title, it's a way of life. We're looking for high-performing, relationship-driven leaders who thrive in an energizing, competitive atmosphere. You'll set the standard for success, empowering your team to push further, reach higher, and achieve more; all while creating an environment where members feel at home and motivated to be their best. This isn't just another job-it's a career with purpose. At Defined Fitness, hard work is rewarded with competitive bonus plans, career advancement opportunities (think District Manager and beyond!), and the chance to grow with a company that's expanding its footprint. If you're ready to own your success, lead with passion, and elevate lives through fitness, we want you on our team. Are you ready to make an impact by demonstrating the following qualities:

• Team-oriented, driven and motivated
• Inspired with integrity
• Committed, passionate and efficient

Essential Functions & Responsibilities

• Timely and accurate completion of weekly deposits
• Thoughtful leader and a confident decision-maker who drives our team to develop and be productive, while ensuring our sales are on the rise
• Synchronize department heads to achieve club goals and benchmarks
• Coordinate payroll for all team members in a timely manner
• Address and resolve all complaints, comments and suggestions
• Promote positive and collaborative work relationships and an enjoyable work environment
• Enhance and uphold company standards of cleanliness, professional service and staffing
• Inventory management throughout the Club
• Complete training and identify methods to improve efficiency and effectiveness
• Manage the hiring, evaluation, discipline action and training of new and current team members
• Monitor the need for new equipment and other facility improvements
• Other duties as assigned

Performance Metrics

Daily Sales KPI Minimums

Club

Personal

Calls

120

25

Booked

15

4

Shows

12

3

Closed

10

2

Referrals

2:1

2:1

3-Pack Attachment

20%

20%

Daily Operations KPI Minimums

Club

MXM Cleanliness

8.6 <

MXM Friendliness

8.6 <

Club Audit Score

80% <

Qualifications

• Minimum of two (2) years' management experience in service, health, fitness or related industry
• Bachelor's degree in business administration or related field preferred
• Valid CPR/AED certification (including infant and child) within the first 45 days of employment and maintain throughout employment
• Strong verbal, written, and interpersonal communication skills
• Must hold a valid NM driver's license (acceptable record) and means of transportation (registered and insured)
• PC literate, including Microsoft Office and various other products such as ABC and GymSales
• Learn and pass company processes including sales tour, telephone inquiry, and membership cancellation/freeze.
• Must be able to work evenings and/or weekends as needed

Physical Requirements

• Must be able to stand and/or walk for up to eight (8) hours at a time
• Must be able to lift and carry approximately 50 pounds
• Must be able to perform the following tasks: walk, squat, bend, stoop, stand, listen, read, and write

Benefits

• Bonus incentive opportunities
• Paid Time Off/Sick Leave
• Gym Membership (full access to our gym facilities at no cost to team members)
• Staff Pass Memberships (complementary membership for family & friends)
• Discounted Personal Training Sessions
• Comprehensive medical, dental and vision plans
• Pet Insurance
• Life / AD&D Insurance
• Long-term Disability
• 401(k) retirement plan (subject to eligibility requirements)

This job description in no way states or implies that these are the only duties that will be performed by the team member occupying this position. Team members will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor. Requirements represent a minimum level of knowledge, skills, and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. This document does not create an employment contract, implied or otherwise, and employment remains "at-will".