Process Analyst

Job TitleResponsibilities:• Interface with stakeholders to identify, analyze, and research business needs.• Conduct analysis and research on best practices in Knowledge Management (KM) frameworks.• Define the internal knowledge estate at the company.• Document current state and assist in future state design.• Conduct gap analysis to inform overall strategy and prioritization of work.• Participate in the development of knowledge tools and approaches.• Collect and document business requirements for project and process improvement/automation.• Create process documentation, including business requirements, user stories, acceptance criteria, feature descriptions, user guides, process flows, and presentations.• Facilitate process workflow modeling for process improvements, automation capabilities, and use cases.• Review information and trends to ensure desired results and service level agreements are met.• Conduct maturity assessments to identify areas of improvement.• Identify issues, risks, and inconsistencies, and escalate them to management.• Participate in problem resolution and post-mortem incident reviews.• Extract reports and provide high-level data analysis.Qualifications:• 3-5 years of experience in knowledge or information studies.• Strong understanding of Knowledge Management principles and processes.• Good business process re-engineering and project management skills.• Proficient in critical thinking, structured analysis, and problem-solving.• Fluent in change management practices.• Proficient in breaking down knowledge and information silos.• Proficient in SharePoint, Microsoft Office, Confluence, and Jira.• Bachelor's degree.• Previous experience as a Business Analyst.• Excellent organizational and time management skills.• Data-driven approach.• Effective team lead/participant, capable of motivating others within a non-direct reporting structure.• Strong analytical skills and problem-solving abilities.• Knowledge of business information technology best practices.• Excellent communication, writing, and presentation skills.• Skills in solution development and implementation from a business owner perspective.• Strong documentation skills for business and technology user audiences.• Technical background with the ability to balance multiple priorities.• Understanding of system development, IT, and business processes.• Collaborative and consensus-building strengths.• Creative problem solver in a dynamic environment.