Senior Service Specialist

Join a prestigious Am Law 100 firm as a Senior Services Support Specialist , where you will play a key role in delivering exceptional administrative and operational support in a high-touch, client-focused environment. This position requires a proactive professional who thrives working independently while ensuring seamless day-to-day office operations and elevated client experience.

Position Overview

In this role, you will provide comprehensive front-of-house and administrative support, including reception, office services, hospitality coordination, and facilities assistance. You will serve as a critical point of contact for clients, visitors, and internal staff, ensuring professionalism and efficiency at every interaction.

This is a single-person site requiring a polished professional with a proactive, “can-do” attitude and strong problem-solving skills who can independently manage the day-to-day office operations. The ideal candidate will have prior experience working within a law firm or corporate office environment and demonstrate the ability to adapt quickly in a client-facing setting.

Additional responsibilities include assisting with new site setup, supporting office organization and operational readiness, and ensuring a seamless workplace experience for both employees and guests.

• Position: Senior Service Specialist
• Location: San Francisco, CA 94105
• Shift: Monday – Friday, 8 am – 5 pm
• Pay rate: $35/hr Benefits Full benefits eligibility after 60 days, 9 days of sick time, 10 days accrued vacation, tuition reimbursement eligibility after 1 year

Key Responsibilities

• Serve as the first point of contact by managing front desk operations and greeting visitors with professionalism and discretion
• Deliver a high-end client experience, ensuring all interactions reflect the firm’s standards of excellence
• Collaborate closely with firm staff to support front office operations and daily workflow
• Answer and direct incoming calls promptly; take accurate, detailed messages when necessary
• Provide administrative support including invoice processing, credit card reconciliation, and special projects
• Manage multiple priorities independently while maintaining a high level of accuracy and attention to detail
• Monitor and maintain office supply inventory; coordinate timely ordering of supplies
• Utilize Microsoft Office (Word, Excel, Outlook) to create, edit, and manage documents and communications
• Maintain a clean, organized, and professional reception and lobby area
• Coordinate hospitality services, including catering orders, meeting room setup/breakdown, and room reservations
• Troubleshoot issues proactively and implement effective solutions
• Communicate clearly and professionally, both verbally and in writing
• Organize and maintain files, records, and document management systems
• Foster a positive, collaborative work environment through strong interpersonal skills
• Perform additional administrative and operational duties as needed

Qualifications & Requirements

• High school diploma or GED required
• Minimum of 3-5 years of experience in a law firm or professional services environment preferred
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Strong communication and relationship-building skills
• Exceptional organizational skills with the ability to multitask effectively
• Demonstrated professionalism, discretion, and problem-solving ability
• Ability to lift and move up to 40 lbs. and transport materials using a wheeled cart (up to 75 lbs.)
• Ability to stand, sit, walk, bend, or kneel for extended periods as required
• Regular and sustained attendance in office 8-5
• Business Professional

We provide equal employment opportunities to all qualified applicants and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.