Service Desk Technician - Bilingual Mandarin/English

$16 - $20 per hour

Full-time

Logicalis, Inc.

*This position requires that the candidate is fluent in Mandarin and English. You must be willing to work Sunday - Thursday, 9PM - 6 AM EST*
Summary
Responsible for initial communication, documentation and triage of all customer incidents reported to Managed Services NOC. Supports end user service request fulfillment as required.
Essential Duties and Responsibilities
Responds and solves customer issues utilizing technology tools, procedures, and training.
Utilizes Service Now ticketing system for detailed documentation of incident troubleshooting and service request fulfillment.
Escalates issues in accordance with escalation procedures.
Communicates frequently with customers, hardware/software vendors and other support level tiers within Logicalis.
May create technical and process documentation for trouble shooting purposes.
Understands Information Technology Infrastructure Library (ITIL) and follows predefined ITIL incident, problem and change management processes in place for each customer when working to resolve customer requests or outages.
Maintains current knowledge of core service offerings and Service Level Agreements (SLAs).
Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.
Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
Supports and conducts self in a manner consistent with customer service expectations.
Supervisory Responsibilities
This job has no supervisory responsibilities
Qualifications
To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience/Technical Requirements/Certifications
Equivalent combination accepted.
Education
Associate degree in a related field.
Experience / Technical Requirements
1 year experience in the following:
Troubleshooting and/or configuration experience with IT Service Desk functions including Windows Operating Systems, Microsoft Office products, as well as general networking knowledge.
Server/PC operating system support, specifically Windows XP, 7, Server 2003 and 2008, VPN connectivity, backup solutions, and networking knowledge.
ServiceNow (or similar ticketing system tool) and Nimsoft (or a similar IT monitoring system tool).
Proficient use of all Microsoft products and operating systems.
Certifications
Relative and current certifications to technologies listed such as:
Microsoft, Cisco or CompTIA A+ / CompTIA Network+
Other Skills and Abilities
Strong troubleshooting and initiative skills.
Client service focus and excellent interpersonal skills.
Strong, clear communication skills - oral, written, and email.
Excels in ability to multi-task.
Works independently with minimal supervision.
Works well with team members and cross-departmentally.
Physical Demands
The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.
Hourly Compensation Range: $16/hr to $20/hr
LogicalisUS Benefits Summary

Apply

Vacancy posted 1 day ago

Similar jobs that could be interesting for youBased on the Service Desk Technician - Bilingual Mandarin/English in Corona, CA vacancy

Sales Operations Specialist Americas
...About the role RENPHO is seeking a bilingual Sales Operations Specialist to provide... ...in China and our warehouse, customer service, finance, and supply chain teams. The... ...internal systems, clarify requirements in English and Mandarin Chinese, and turn them into clear next...
Bilingual
English language skills
Mandarin language
RENPHO
Eastvale, CA
5 hours ago
Clinic Operations Lead
$24 - $30 per hour
...emphasize leadership, quality patient care, and customer service. The Clinical Office Supervisor manages and supervises... ...priorities and schedules Knowledge of ENT and Allergy, preferred Bilingual: English/Spanish/Mandarin/Cantonese depending on location preferred Demonstrated...
Bilingual
English language skills
Mandarin language
Hourly pay
Work at office
Los Angeles Center for Ear, Nose, Throat and Allergy
Eastvale, CA
1 day ago
Bilingual Senior Accountant: $80K-$90K
$80k - $90k
...annual 1099's Performing variance analyses, and other duties as assigned Position Qualifications: ~ Fluent in English and Mandarin Chinese ~ Bachelor's degree in Accounting ~5 years' experience as an Accountant ~ Must be proficient in scanning, Microsoft...
Bilingual
English language skills
Mandarin language
For contractors
For subcontractor
Work at office
gpac
Chino, CA
4 days ago
Expeditor / Purchasing Associate
$28.6 - $33.65 per hour
...Preferred Qualifications Relationships with Tier 1 and Tier 2 suppliers in the automotive supply chain are desirable. Bilingual in English & Mandarin is preferred. Work Environment/Conditions Monday-Friday, in office General office environment with work on...
Bilingual
English language skills
Mandarin language
For contractors
Work at office
Monday to Friday
ElDorado National California, Inc
Riverside, CA
4 days ago
Pickup Operations Sr Expert
...overall pickup operations and ensure SLA compliance across service regions Monitor and improve customer pickup... ...Proficiency in Excel and operational reporting tools ~ Bilingual in Mandarin and English Benefits ~ Pay Range 70k-95k ~7 PTO days ~5 Paid...
Bilingual
English language skills
Mandarin language
SwiftX Inc.
Corona, CA
11 days ago
Network Planning Expert
...seasons and high-volume periods Drive transit time and service level optimization across the logistics network... ...paced and rapidly growing logistics environment ~ Must be bilingual in Mandarin and English Benefits ~ Pay Range：85k-100k ~7 PTO days ~5 Paid...
Bilingual
English language skills
Mandarin language
SwiftX Inc.
Corona, CA
14 days ago
Onsite Warehouse Support Specialist
$50k
...you'll bring to the table:2+ years of experience with ICQA processes in a 3PL or warehousing environment.Preferred to be bilingual, English and Mandarin.Proficiency with Warehouse Management System software.Experience using an RF Scanner preferred.Demonstrated ability to...
Bilingual
English language skills
Mandarin language
Full time
Local area
Flexible hours
Shift work
ShipBob Inc
Riverside, CA
2 days ago
Logistics Manager Mandarin Chinese Bilingual
$33.7 - $36.1 per hour
...Vision insurance Logistics Manager (Mandarin Chinese Bilingual) Department: | Logistics Job... ...We are seeking a bilingual Mandarin/English Logistics Manager with hands-on... ...customs brokers, carriers, and logistics service providers to ensure timely and cost-effective...
Bilingual
English language skills
Mandarin language
Full time
Work at office
Fenchem Inc
Chino, CA
4 days ago
Management Trainee - West Coast
$25 per hour
...Chain, Logistics, Industrial Engineering, Business, Economics, Operations Management, or related majors preferred Bilingual in English and Mandarin Preferred Qualifications Strong analytical and problem-solving skills Excellent communication and interpersonal...
Bilingual
English language skills
Mandarin language
Rotational program
Permanent employment
Traineeship
SwiftX Inc.
Corona, CA
28 days ago
HR Manager
...preferred Experience supporting a multicultural workforce with a focus on cultural inclusion and team effectiveness Bilingual in English and Mandarin or Cantonese (a meaningful plus, not required) Familiarity with payroll processing (ADP or similar) Experience with...
Bilingual
English language skills
Mandarin language
Full time
For contractors
Worldwide
Advancedphotonix
Chino, CA
4 days ago
Financial Accounting Coordinator - Bookkeeper
$55k - $78k
...claims and chargebacks Track vendor quotations and cost/service comparisons for management review Support financial... ...company-specific financial systems and processes quickly Bilingual English/Mandarin Chinese Required Preferred Qualifications California...
Bilingual
English language skills
Mandarin language
Full time
Eureka Ergonomic
Corona, CA
28 days ago
Product Quality & Compliance Manager
$110k
...cross-functional collaboration, we’d like to hear from you! Location: Onsite Chino, CA Salary Range: $110,000+ Bilingual in English and Mandarin preferred What You’ll Do: Serve as Nexgrill’s primary technical authority for product safety, regulatory compliance...
Bilingual
English language skills
Mandarin language
Contract work
Nexgrill Industries Inc
Chino, CA
21 days ago
Bakery Supervisor #56
$20.5 - $23 per hour
...exposure and process efficiency for higher sales. Customer Service – Ensure department team members provide excellent... ...service, food production, or a related field is preferred. Bilingual in English/Mandarin, English/Cantonese, or English/Spanish is preferred....
Bilingual
English language skills
Mandarin language
Full time
Local area
99 Ranch Market
Eastvale, CA
4 days ago
Spanish Bilingual Retail Sales Representative - Verizon
$16 - $21 per hour
...technology, and exceptional customer service to expand the Verizon network. Learn... ...peak vacation periods. Fluency in Mandarin required Even better if you have... ...role and answer your questions. Bilingual fluency in English and the following language(s) are...
Bilingual
English language skills
Mandarin language
Hourly pay
Full time
Temporary work
Work experience placement
Summer work
Immediate start
Relocation package
Shift work
Weekend work
Afternoon shift
Verizon Wireless
Chino, CA
4 days ago
Spanish Bilingual Retail Sales Representative - Verizon
$16 - $21 per hour
...technology, and exceptional customer service to expand the Verizon network. Learn... ...vacation periods. Fluency in Mandarin required Even better if you have... ...role and answer your questions. Bilingual fluency in English and the following language(s) are required...
Bilingual
English language skills
Mandarin language
Hourly pay
Full time
Temporary work
Work experience placement
Summer work
Immediate start
Relocation package
Shift work
Weekend work
Afternoon shift
Verizon
Chino, CA
5 days ago
Bilingual Mandarin Customer Service Representative (Remote)
...Description Job Description Description: We are seeking a Mandarin- and English-speaking Customer Experience Specialist to support patients... ...coordination Basic inquiries regarding lab results and services Handle an average of 80 calls per shift while...
Bilingual
English language skills
Mandarin language
Remote job
Permanent employment
Work from home
Home office
Shift work
Night shift
Totalcare Walk-In Clinic Inc
Chino, CA
25 days ago
Irrigation Technician
...Irrigation Technician Are you passionate about working outdoors and... ...to emergency repairs or service requests. Communicate with... ...supervisors, and team members in both English and Spanish to ensure... ...license and outstanding record. Bilingual (English/ Spanish) is...
Bilingual
English language skills
Seasonal work
Local area
Oakridge Landscape
Corona, CA
4 days ago
Logistics Manager Mandarin Chinese Bilingual
$33.7 - $36.1 per hour
...Job Description Logistics Manager (Mandarin Chinese Bilingual) Department: | Logistics Job... ...We are seeking a bilingual Mandarin/English Logistics Manager with hands-on experience... ...brokers, carriers, and logistics service providers to ensure timely and cost-effective...
Bilingual
English language skills
Mandarin language
Full time
Work at office
Fenchem Inc
Chino, CA
9 days ago
Production Operator
...overtime as necessary. - Commitment to maintaining a safe and productive work environment. -Computer Skills (Micorsoft Suite) -Bilingual English and Spanish Why Join Us: - Supportive and inclusive company culture. - Chance to contribute to the production of...
Bilingual
English language skills
Flexible hours
Columbia Aluminum Products LLC
Corona, CA
2 days ago
Retail Sales Associate Mandarin Bilingual
$16 - $21 per hour
...technology, and exceptional customer service to expand the Verizon network. \n \... ...vacation periods. \n \n Fluency in Mandarin required \n \n \n Even better if... ...your questions. \n \n \n Bilingual fluency in English and the following language(s) are required...
Bilingual
English language skills
Mandarin language
Hourly pay
Full time
Temporary work
Work experience placement
Summer work
Immediate start
Relocation package
Shift work
Weekend work
Afternoon shift
Verizon
Chino, CA
a month ago
Logistics Coordinator Mandarin Chinese Bilingual
$26 - $31 per hour
...insurance Logistics Coordinator (Mandarin Chinese Bilingual) | Department: | Logistics |... ...Required Skills · Bilingual in English and Mandarin Chinese is required.... ...(email, phone) and a strong customer-service mindset. · Bachelor’s degree in logistics...
Bilingual
English language skills
Mandarin language
Full time
Work at office
Fenchem Inc
Chino, CA
8 days ago
Safety Inspector
...more than 30 years of experience, and a stellar reputation of service excellence to new construction home builders throughout... ...(roofing/solar) industry very helpful but not required. • Bilingual (English/Spanish) required. • Must be comfortable of heights, climbing...
Bilingual
English language skills
Work at office
Flexible hours
Night shift
My Trade Talent
Corona, CA
18 days ago
Dental Office Supervisor Norco CA
...problem-solving, and follow-through • Comfortable being accountable to measurable practice goals • Multi-lingual: English/Spanish; Chinese/Mandarin/Tagalog ; Hindi/Punjabi are all strongly preferred Performance & Growth We are building for the long term...
English language skills
Mandarin language
Full time
Work at office
SAMEH SOLIMAN DENTAL CORPORATION
Norco, CA
9 days ago
PHYSICIAN ASSISTANT
...play a crucial role in delivering high-quality healthcare services to our patients. This position involves conducting... ...supportive and patient-centered environment. A must have bilingual proficiency in English and Spanish. Minimum Qualifications: Current Nurse...
Bilingual
English language skills
Benemed Physician PC
Corona, CA
a month ago
Licensed Mental Health Clinician (PsyD, LCSW, LMFT, BCBA)
$60 - $67 per hour
...Compensation: $60–$67/hour (based on experience + bilingual differential) Join Toward Maximum... ...meaningful, person-centered behavioral services—all while enjoying the flexibility to... ..., and crisis support Bilingual (English/Spanish) a plus Position Details...
Bilingual
English language skills
Contract work
Part time
For contractors
Monday to Friday
Flexible hours
Toward Maximum Independence
Corona, CA
1 day ago
Tax Accountant - Retail Location
$32.5 - $36 per hour
...products. You will leverage your tax expertise to provide full service tax return preparation, tax advice, calculations, and... ...for your community in accordance with Intuit’s policies Bilingual (English/Spanish) communication skills are a plus Experience in holistic...
Bilingual
English language skills
Local area
Intuit
Corona, CA
6 days ago
Tax Professional - TurboTax Store
$32.5 - $36 per hour
...products. You will leverage your tax expertise to provide full service tax return preparation, tax advice, calculations, and... ...for your community in accordance with Intuit’s policies Bilingual (English/Spanish) communication skills are a plus Experience in holistic...
Bilingual
English language skills
Local area
Intuit
Corona, CA
6 days ago
Service Manager
Description Position Summary The Service Center Manager is responsible for the overall operation, performance, and profitability... ...sound business decisions and solve operational challenges. Bilingual (English/Spanish) preferred. #J-18808-Ljbffr SAMS AUTOMOTIVE CARE INC
Bilingual
English language skills
SAMS AUTOMOTIVE CARE INC
Corona, CA
1 day ago
Tax Expert - Retail
$32.5 - $36 per hour
...products. You will leverage your tax expertise to provide full service tax return preparation, tax advice, calculations, and... ...for your community in accordance with Intuit’s policies Bilingual (English/Spanish) communication skills are a plus Experience in holistic...
Bilingual
English language skills
Local area
Intuit
Corona, CA
6 days ago
Psychiatrist
...committees to promote and maintain community mental health services and delivery systems. # Complete reports and appropriate documentation... .... Doctorate in Psychiatry or related field required. Bilingual (English/Spanish) preferred. Working Conditions Normal...
Bilingual
English language skills
Part time
Work at office
Local area
Central City Community Health Center
Norco, CA
1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Service Desk Technician - Bilingual Mandarin/English. Be the first to apply!