Operations Support Technician

The Operations Support Technician is responsible for delivering safe, efficient, and reliable PSD to customers. The Operations Support Technician identifies opportunities to improve service delivery, and provides technical assistance, customer preventative maintenance (PM) service, on‑site customer warranty work, equipment start‑up for larger sifter equipment and other major installations as needed. Demonstrates knowledge and ability to rebuild and maintain centrifuge RTA’s as part of SWECO’s centrifuge RTA rebuild program, along with all SWECO equipment, and maintains field test equipment. Ability to create and maintain an open and effective communication system between the field sales, customer service, and sales management to better serve the needs of the customer, and the interests of the company. Ability to trouble shoot equipment and repair to meet customers expectations. Provide technical assistance via phone, fax or other forms of communications. Provide application, modification, and warranty information on equipment. Ability to complete technical product reports; reports on product problems encountered. Provide sales support for visiting customers to conduct field tests on equipment as requested. Plan and establish work schedule and assignments to meet customer demands. Handles other requests from management on a timely basis. Performs field testing along with quality & safety audits as requested. SLB is an Equal Employment Opportunity Employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. SLB is a VEVRAA Federal Contractor—priority referral Protected Veterans requested. Qualifications & Experience High School diploma or equivalent is required. Welding experience is required. Certification and/or trade school completion is preferred. 5 years mechanical assembly experience is required. Mechanical aptitude, electrical background is preferred. Familiarity with ISO 9000 requirements and continuous improvement methods. Willingness to travel. This position requires 10-50% of travel per month, depending on business productivity. Extensive travel may be required as needed. Must have a valid drivers license and the ability to drive to customer sites to provide services as requested. Ability to obtain and maintain a valid CDL license to drive Sweco Trucks (can be acquired once hired). Good interpersonal and sales skills with both internal and external customers, sales representatives, and personnel. Strong verbal and written communication skills is required. Must have initiative and ability to work effectively with little direction and/or few guidelines. Excellent analytical, administrative, communications and organizational skills. Proficiency in Microsoft Office. Equal Employment Opportunity and Legal Statements EQUAL EMPLOYMENT OPPORTUNITY & VETERANS: Company policy is to provide every individual a fair and equal opportunity to seek employment and advancement at the Company without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, genetic information, veteran or military status, disability, creed, ancestry, pregnancy (including pregnancy, childbirth and related medical conditions), marital status or any factors protected by federal, state, or local laws. We are an "Equal Opportunity Employer". For more information please, refer to the latest version of "Know Your Rights" poster and the "Pay Transparency Nondiscrimination Poster" located here: The Company is a VEVRAA Federal Contractor - priority referral Protected Veterans requested. REASONABLE ACCOMMODATIONS: The Company will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state, and local law. If you believe you require such assistance to complete the application or to participate in the interview process, please contact View email address on click.appcast.io to request assistance. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to. AUTHORIZATION FOR EMPLOYMENT: Pursuant to the Immigration Reform and Control Act of 1986, all applicants who are offered and accept employment must produce documents establishing their identity and authorization for employment in the United States. These documents must be produced no later than seventy-two (72) hours after employment commences. In addition, all applicants who are offered and accept employment will be required to verify their employment authorization under oath by signing a USCIS Form I-9. SLB is an E-Verify employer. #J-18808-Ljbffr