Clinical Account Manager III

Clinical Account Manager

Synaptive Medical is a Canadian medical device company, based in the Greater Toronto Area (Mississauga, Ontario), providing advanced precision imaging and intervention technology for improved diagnosis and treatment. Synaptive's suite of products include Magnetic Resonance Imaging (MRI) systems, surgical planning, navigation, and robotic visualization. These products can be seamlessly combined or used independently in the operating room to improve detection and treatment for oncology, stroke and neurogenerative patients. The company has a global footprint of high-profile customers operating 24-7 for the betterment of all patients.

The company has several opportunities for passionate and innovative people to join the team and share in the development of technologies to solve surgical and imaging challenges in patient care.

The Clinical Account Manager (CAM) role blends clinical excellence with strong sales initiative to focus on developing new business opportunities and ensuring continued success and growth within existing accounts. The CAM will maintain and grow Synaptive's customer base by providing expert account management and clinical support to existing accounts as well as partnering with the sales and marketing team to build and grow new partnerships within their assigned territory.

What You'll Do

• Collaborate closely with sales and marketing to develop and implement sales strategies to meet business objectives
• Effectively build relationships with stakeholders (neurosurgeons, RNs, schedulers, administration) as a clinical, technical and business resource
• Utilize clinical expertise to prospect, qualify, and develop sales opportunities through targeted customer engagements
• Provide product and clinical expertise to demonstrate Synaptive's value with customers at sales events (demos, evals, marketing events, conferences, labs, etc.)
• Lead clinical and sales support of Synaptive clinical evaluations at prospective accounts, with a focus on clinical excellence through demonstrating the functionality and clinical benefits to the account stakeholders
• Actively drive negotiating and closing of sales opportunities in close collaboration with sales team to help facilitate a smooth and expedient sales process
• Launch new accounts within assigned territory training customers to proficiently and independently use our technology
• Work closely with sales operations to diligently track and report on sales activities, pipeline, and performance metrics
• Be the primary account manager for existing accounts within assigned territory and maintain customer satisfaction working closely with the clinical application, sales, and service teams.
• Continuously cultivate relationships with accounts to increase product utilization, adoption (expanding to other specialties, new users), and growth.
• Develop and build resident awareness and engagement through activities such as demos, cadaver labs, courses, etc.
• Provide clinical case support of all Synaptive surgical products inside and outside of the operating room as needed
• Deliver Synaptive surgical product training and coaching pre-operatively and intra-operatively to surgeons and hospital staff
• Manage and provide customer feedback to leadership, product management, engineering, and service team to resolve a customer concern or aid in product enhancement and development.
• Prospect, qualify, and develop co-marketing opportunities collaborating with sales and marketing
• Execute good administrative requirements and documentation practices, completing all required case reporting, continuous education and paperwork on time and accurately to ensure compliancy.
• Actively engage in the 1:1 calls with manager(s), weekly/bi-weekly team calls, national team meetings, company townhalls and annual performance reviews.
• Commit to continuous learning through active engagement in sales training, product updates, and remaining informed on market trends.
• Local and non-local travel which would include periodic consecutive weeks of travel to support new site launches and set up, ensuring customers are proficiently trained and supported.
• The employee may perform other related duties as necessary to meet the ongoing needs of the organization.

What You'll Need

• Bachelor of Science Degree in a related field (health sciences, medical technology, business, etc.)
• 3+ years of experience in clinical support, sales, or a related role in the medical device, robotics, or healthcare industry
• Deep understanding of clinical workflows and operating room environments in combination with the use of technology
• Strong customer relationship building and communication skills with experience in presenting complex information to diverse audiences and the ability to tailor communication styles to different stakeholders including surgeons, hospital staff, and hospital management
• Demonstrated ability to develop, drive and close sales opportunities
• Ability to work effectively as a sales team to accomplish business goals and adapt strategies to changing market conditions
• Experience working cross-functionally with clinical applications, sales, marketing, product development, and service teams
• Strong customer service approach with attention to detail and ability to bring customer satisfaction situations to a successful conclusion in a timely manner
• A valid drivers license and USA passport is required with the ability to travel to customer accounts as required.

It'd Be Amazing If You Had

• Experience with training in the use and applications of medical devices or equipment
• Experience with neurosurgical products and technologies including robotics, navigation and optics
• Experience working with and successfully engaging customer around disruptive medical technologies
• Experience with operating room environment with proven success of collaboration and delivering training programs
• Advanced Medical Terminology and/or familiarity with neurobiology and white matter connectivity

About You

• Positive attitude with a cooperative, collaborative team player and customer focus approach
• Self-motivated, results oriented, persistent, appropriately assertive in achieving sales growth and organizational goals
• Clear, concise written and verbal communication skills and accessibly reliable to connect with consistently
• Excellent interpersonal skills and persuasive/engaging communication skills to develop key relationships
• Passionate about medical device technology, healthcare, patient success focus, contributing to account growth
• Excited by non-traditional job hours and travel

Special/Physical Requirements

While performing the duties of this position, the employee is regularly required to talk or hear. The employee is frequently required to sit and reach with hands and arms. The employee is regularly required to stand, walk and use hands to finger, handle, or feel. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include ability to adjust focus. While performing the duties of this job, the employee regularly works in a hospital environment. The employee will be exposed to clinical operating rooms, for which proper personal protection equipment will be assigned and worn.

Artificial Intelligence (AI) in Recruitment and Selection

Synaptive may use AI enabled tools to support certain administrative aspects of its people and talent processes, such as organizing application or scheduling. These tools are used to assist our teams and do not replace human judgement.

Diversity & Inclusivity

Synaptive is based out of one of the most diverse countries in the world. This includes differences related to race, ethnicity, national origin, gender, gender expression and presentation, sexual orientation, religion, age, ability and socioeconomic status. To us, diversity is one our strongest assets to our organization. We commit ourselves to promoting the recognition and appreciation of our diverse and rich culture. We believe that it is critical to our success to promote freedom of thought and opinion in a respectful environment. The decisions we make are rooted by respectfully considering each other's thoughts and opinions and by working towards a greater common goal, saving lives.

Accommodation

Synaptive Medical is an equal opportunity employer and welcomes applications from all qualified individuals, including visible minorities, Indigenous People, and persons with disabilities. We welcome and encourage applications from people with disabilities. If as a qualified job applicant, you request accommodation, Synaptive will consult with you to provide reasonable accommodations according to your specific needs. If you wish to make a request, you will be provided an opportunity if your application is selected to proceed in our hiring process.

How to Apply

Unless otherwise stated, applications will only be considered from candidates eligible to work in Canada, or the country in which they're applying to, without sponsorship.

If you are interested in this position and can demonstrate that you meet or exceed the requirements defined in the job description, please include #GOBRAIN in the top right corner of your resume and then complete your online application by clicking "Apply Now" and following the prompts.

The successful candidate to this role will be asked to complete background checks, which may include criminal, credit, employment and/or educational checks. All offers of employment are conditional on the