Licensed Optical Manager - NYC

Warby Parker is on the lookout for a highly skilled Optical Manager to join our growing in‑house Optical team. In this role, you’ll use your professional skill set and product expertise to create incredible experiences for customers. Whether you’re helping longtime Warby Parker fans or first‑time wearers, you’ll leave them excited and confident about our glasses. (Our frames are really special, after all. Take a peek at how they’re made.) What you’ll do Optical duties Work directly with customers to help meet all of their eyewear needs Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy Check that our finished eyewear meets our optical standards, as well as customer requirements and requests Use your expertise to explain prescription terminology and product offerings to customers Leadership responsibilities Manage a team of Opticians by giving and receiving feedback, holding ongoing development conversations, and leading by example on the floor Uphold exceptional service standards when working with customers and implement retail experience programs that increase their loyalty and engagement Report to the Store Leader, working together to anticipate staffing needs and oversee Optician Apprentice Program participants Stay up to date with HR policies and procedures to promote a productive, safe culture in the store and leverage company resources to increase employees’ engagement and job satisfaction Support general store systems, inventory databases, and business operations Who you are A licensed dispensing optician in states that require a license (or an ABO‑certified optician in non‑licensing states) who’s been in a management position for 2+ years A strong leader and mentor who exhibits model behavior, drives optical metrics, and adheres to strict optical standards Able to operate with a high sense of professionalism and open‑mindedness when making decisions on behalf of the team Passionate about the eyewear and retail industries A clear and effective communicator—you can break down technical terms for customers to easily understand Dedicated to going above‑and‑beyond to make customers (and your teammates) happy Detail‑oriented, organized, and capable of prioritizing tasks and responsibilities for yourself and your team in a fast‑paced, ever‑changing work environment Someone who takes your work very seriously, but not yourself Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE) Warby Parker will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you are a California resident, please review the additional privacy disclosures available in Section 8 of our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act ("CPRA"). It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. CO only: The application window for this position is anticipated to close on the apply before date listed. We encourage interested candidates to apply through our Career website. Some benefits of working at Warby Parker for full‑time employees: Health, vision, and dental insurance Life and AD&D Insurance Paid sick leave Paid Holidays Vacation days per year Retirement savings plan (401(k)) Parental leave (non‑birthing parents included) Short‑term disability Employee Stock Purchase Plan Employee Assistance Program (EAP) Bereavement Support Optical Education Reimbursement Free eyewear And more (just ask!) Some benefits of working at Warby Parker for part‑time employees: Employee Assistance Program (EAP) Employee Stock Purchase Plan Free eyewear Paid sick leave And more (just ask!) #J-18808-Ljbffr