Digital Navigator (SER Jobs) - ACC Member

Job Description

Job Description

Note: This is a full-time ACC AmeriCorps position with SER Jobs.

About the American Connection Corps:

The American Connection Corps (ACC), an AmeriCorps program of Lead For America (LFA), is a service fellowship program aimed at helping communities build the digital connectivity necessary to expand opportunity and economic mobility, ranging from healthcare access to quality employment.

ACC Members spend a year serving with locally-rooted organizations, helping address the digital divide and strengthen access to opportunity. Through their service, they gain hands-on experience, build in-demand skills, and explore career pathways while making a tangible impact in their communities.

About SER Jobs

Since its establishment in 1965, SERJobs has transformed and expanded, helping individuals from low-income communities transform their lives through education, training, employment, and financial empowerment services. SERJobs has locations in Houston, Galveston and Fort Bend, serving individuals in need in over 13 counties across the Texas Gulf Coast.

Position Overview

The Digital Navigator provides individualized and small-group assistance to community members who need affordable home internet service, affordable internet-capable devices, and introductory digital skills coaching. This position supports equitable access to technology and helps clients become effective home internet users.

Key Responsibilities

• Receive, return, or initiate participant contact and provide digital navigation assistance and education to individuals seeking digital navigation support.
• Interview participants using approved assessment tools and procedures to assess connectivity needs, device needs, digital skill priorities, and digital navigation goals.
• Provide information and navigation support regarding about free or affordable home internet service options and support partipants' efforts to apply for and secure service.
• Provide information and navigation support regarding about affordable computers or internet-connected devices and support participants' efforts to acquire appropriate devices.
• Coach participants on basic digital skills, internet use, online services, and priority applications through in-person, phone, and online support.
• Track participant progress, maintain accurate and timely records, and collect and documentservice activities and participant outcome information for staff review and program reporting requirements as directed by supervising staff and in accordance with organizational data management procedures and AmeriCorps guidelines.
• Connect participants with additional digital training, community resources, or partner referrals when needed, as approved by program staff or established protocols consistent with approved referral procedures and under established program protocols.
• Provide excellent customer service while serving community members, maintain appropriate professional boundaries, and participate in service-related meetings, training, outreach, and administrative activities that directly support approved AmeriCorps service activities and remain within the approved member position description and program scope.

All functions and activities performed by the AmeriCorps Member are completed under the guidance, supervision, and direction of program and host site staff.

Learning & Development Opportunities

As an ACC Member, you will receive structured training and support throughout your service year, including:

• A two-week-long virtual orientation with the national cohort to kick off the service year.
• A week-long, in-person national Winter Institute convening with your ACC cohort — travel, lodging, and a per diem stipend are fully covered.
• Twice-monthly virtual training on skills for service, including project management, asset-based community development, grant writing, and serving vulnerable populations, plus self-paced curricula with opportunities to earn badges and credentials.
• A structured community listening tour at the start of service to understand local needs, assets, and opportunities.
• Dedicated 1:1 support from a Lead For America Program Coordinator and twice-monthly peer pod meetings for networking and professional development.
• Access to a national network of ACC Members, alumni, and community partners.

Requirements

• Passion for community service and connecting your neighbors to the digital tools, skills, and opportunities they need to thrive.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively within a team.
• Interest in gaining experience in community development or digital inclusion.

Eligibility:

• Be a U.S. Citizen, National, or Lawful Permanent Resident .
• Hold a high school diploma or GED equivalent.
• Be 17 years of age or older by the start of service.
• Have not already served four (4) or more AmeriCorps State/National terms.

Timeline:

We are currently recruiting Members to serve from September 8th, 2026 - August 13th, 2027. Members will serve full-time (approximately 40 hours per week), completing 1700 hours of service over the course of the term.

Application Process:

1. Submit Your Application: Complete the application on the next page to join our general talent pool.
2. Host Site Review: Our host site organization will review your application, and invite those moving forward to interview.
3. Lead For America Interview: Finalist candidates will be invited to interview with the Lead For America team.

Benefits

Full-time ACC Members receive:

• A $33,000 living stipend (dispersed bi-weekly over the course of the service term)
• A $7,395 Segal Education Award through AmeriCorps, which can be applied to education-related expenses after the program concludes (including repayment of qualifying student loans).
• Healthcare coverage (if applicable).
• Access to childcare benefits .
• Student loan forbearance during your year of service.
• Fully-funded ACC Winter Institute druing the year.

Non-Discrimination

This institution operates in accordance with Federal and AmeriCorps civil rights and non-discrimination requirements. This program is available to all. All program documents, including compliance history information, may be made available in languages other than English. Persons with disabilities who require alternative means of communication to obtain program information (e.g. Braille, large print, audiotape, American Sign Language), should contact us at View email address on ziprecruiter.com

Note: The ACC program does not offer part-time or remote member positions at this time.