Local Government Relations Manager

Job Description

Job Description

This is a remote position.

Position Title: Local Government Relations Manager

Base Salary: $85,000 to $120,000 annually DOE

Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge. 

As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals.  

Our Company Values:

• Genuinely Caring:  We treat customers and colleagues like neighbors, with empathy and full attention. 
  

• Empowering You:  We help customers choose what is best for them, and we support employees in implementing new ideas and solutions. 
  

• Innovation and Improvement:  We constantly seek ways to improve how we serve customers and each other.  
  

• Earning Your Trust:  We build trust through clear, honest, human communication. 
  

Job Summary

The Local Government Relations Manager supports Ziply Fiber’s network expansion by building strong relationships with local governments, public works departments, utilities, and community leaders. This role serves as a key liaison across multiple jurisdictions, helping navigate permitting, right‑of‑way, construction coordination, and community issues. A strong understanding of city ordinances and construction standards enables this role to guide internal teams through local requirements and support their efforts to deliver builds on time and on budget. It also provides critical local insight to internal teams to support timely project execution and maintain positive community partnerships. The position plays a central role in strengthening Ziply Fiber’s presence and reputation as a collaborative and community‑focused infrastructure partner.

Essential Duties and Responsibilities: 

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

Leadership and Issue Resolution

·        Continuous engagement with and understanding the objectives of local leadership (FDC, Field Ops, Marketing) ensuring issues are attended to timely and professionally. Support local leadership in the resolution of right-of-way, permitting, pole attachment/joint use and similar issues with states, counties, and cities and third parties.

·        Work with the local leadership team (FDC, Field Ops, Marketing) on known issues providing support to resolve issues in a timely manner.

·        Ensures teams are aware of current field issues, community inquiries, and work together towards a satisfactory resolution.

·        Focuses on meeting and maintaining consistent service levels.

·        Carefully and thoroughly tracks complaint resolution performance.

Community and Government Relations

·        Cultivating and maintaining strategic relationships with key community, public and government officials.

·        Meeting regularly with mayors, city council members, county commissioners, administrators, and staff of key cities and counties to articulate the Company’s vision and plans and to obtain support for Ziply Fiber’s initiatives.

·        Act as principal contact for Ziply Fiber’s Network Operations team on local government issues and resolution of constituent inquiries.

Stakeholder and Business Engagement

·        Establishing and maintaining relationships with local chambers of commerce, economic development councils, and local community groups.

·        Works with residents and businesses to resolve issues related to all construction efforts and to create a win-win solution for the resident, business, and the company.

Construction and Build Area Support

·        Work with local jurisdiction and community for active build areas ensuring we are attending to all issues as they arise.

·        Serve as a champion for internal teams by proactively identifying solutions, removing obstacles, and consistently finding a path forward to keep projects on track.

·        Review and interpret right of way agreements/franchises, municipal codes, and construction standards to advise construction and installation teams, helping them achieve their build obligations on budget and on schedule.

·        Track and report progress on support against organizational performance objectives, providing leadership with clear visibility into local market results.

Other Duties

·        Performs other duties as required to support the business and evolving organization .

Required Position Competencies:

• Interpersonal Skills – Focuses on resolving conflict; maintains confidentiality; listens to others; keeps emotions under control.