Regional Operations Center Specialist I

Regional Operations Center Specialist

A dedicated worker with strong technical skills. Adaptable in quickly changing environments and a reliable team player. If this sounds like you, then Regional Operations Center (ROC) Specialist may be the role for you.

Responsibilities

Be a part of the connection.

As a ROC Specialist, you will be using national tools and processes to provide 24/7 incident management to our vast hybrid-fiber coaxial plant network. You will be monitoring plant performance for optimal service delivery to our valued customers. Whether it be dispatching maintenance teams to fix outages or finding impairments, your work will be directly helping our customers get back online and enjoy using our services.

What our ROC Specialists enjoy most:

• A supportive work environment with helpful team members
• The knowledge of ultimately helping customers
• Being able to rely on team members for whatever arises
• A fast-paced environment
• An open communication flow between peer organizations

Being able to rely on your team and their ability to rely on you builds the relationship needed to ensure our network is working optimally. By monitoring operating areas and managing incidents, you will be strengthening the connection between Spectrum services and our customers.

Qualifications

What you'll bring to Spectrum:

Required Qualifications

• Experience: Cable/telecommunications experience such as Field Operations or Maintenance Tech of at least 1 year; Dispatch, Call Center Tier or help desk support experience of at least 1 year
• Technical Skills: A solid understanding of Hybrid Fiber Coaxial (HFC) network concepts, DOCSIS, end-user support principles; ability to use tools to effectively troubleshoot basic HFC related issues
• Skills: Strong communication, adaptable, quick learner
• Abilities: Troubleshooting, problem solving, works well on teams
• Schedule: Must be able to work all shifts including evenings, weekends and some holidays

Preferred Qualifications

• Two-year degree or certificate telecommunications or IT emphasis
• Previous experience working in a fast-paced, customer based environment