Leasing Consultant

Job Description The Leasing Consultant handles all aspects of apartment rentals, including move-ins, move-outs, and lease renewals. The role focuses on maximizing occupancy and resident satisfaction, interacting directly with prospective and current residents, and supporting the Property Manager as needed. Essential Duties and Responsibilities Perform all tasks related to renting apartment homes, including generating traffic, responding to telephone and internet inquiries, greeting prospective residents, touring prospective residents throughout the property, qualifying prospects, and closing the sale by obtaining a rental application. Visually inspect the entire property (office, models, compactor, vacants, and amenity areas) daily for cleanliness; inspect and touch up model units; communicate related service needs to the Property Manager. Demonstrate community and apartment/model knowledge to clients, communicating features and benefits, and close the sale. Process rental applications, obtain required documents, schedule move‑ins, and prepare all lease file documents. Maintain lease files according to policy and procedure. Accurately record traffic from all sources daily and convert a minimum of 30% of total traffic to leases. Follow up with prospective residents, including a phone call within 24 hours and a minimum of two additional contact attempts. Assist with planning and implementing the community marketing plan to generate traffic. Conduct outreach marketing visits weekly, maintain leads and contacts. Pick up trash, operate the trash compactor when necessary, carry cleaning supplies or vacuum up/down stairs, and clean apartments to meet resident-ready standards. General Office/Administrative Responsibilities Record resident service requests accurately and in detail to assist the maintenance team with timely completion. Schedule and inspect apartments for move‑in. Receive and acknowledge resident notices and prepare files. Assist in lease renewal procedure: complete lease renewal printout, submit to manager for approval, contact each resident by phone at least 90 days before lease end, send renewal letters when phone contact fails, and type new leases and addendums. Keep market survey of competitor rates up to date at least monthly and visit competitors three times annually; keep all filing current. Schedule guest apartment and clubhouse rentals. Operate office alarm system in conjunction with opening and closing the office. Deliver a thorough move‑in presentation to new residents. Customer Service Responsibilities Communicate clearly to residents, both verbally and in writing, using proper grammar and spelling. Carry and deliver boxes, flowers, newsletters, correspondence, etc., to residents' apartments. Maintain a complete clean and neat appearance, adhering to Pioneer’s Dress Code and Personal Hygiene Policy at all times. Demonstrate customer service skills by treating residents, coworkers, supervisors, and vendors with respect; answer questions calmly and openly; respond sensitively to concerns or complaints, and exhibit a sense of urgency. Company Responsibilities Assist the Property Manager and Assistant Manager with other tasks as required. Comply with Pioneer Property Management policies and procedures. Embrace and execute the vision, mission, and beliefs of the company. Be punctual and present at work when scheduled. Maintain flexibility with the work schedule, including availability for weekends, evenings, and/or holidays. Education and Experience Required High school diploma required; college degree preferred. Minimum one year of previous customer service and/or sales experience preferred. Minimum one year of previous residential leasing experience preferred. Skills and Requirements Excellent written and verbal communication skills for effective interaction with residents. Excellent interpersonal skills to communicate sensitively with all levels of management. Sensitivity to confidential matters is required. Ability to cope with and defuse situations involving angry or difficult people. Ability to use general office equipment (telephone, fax machine, printer, copier, key track system). Computer software experience, including MS Word, MS Excel, MS PowerPoint, MS Outlook, and YARDI®. Basic understanding of Federal, State, and local Fair Housing laws. Ability to work independently and prioritize effectively in a fast‑paced environment with a strong sense of urgency. Scheduling Required to maintain a regular schedule, which may include overtime, weekends, and non‑traditional holidays. May be required to be on‑call and assist during staffing deficiencies on‑site. Physical Demands and Work Environment Sedentary work typically in an office environment. Ability to lift, push, and pull up to 25 pounds occasionally. Stooping, crouching, reaching, and standing occasionally. Talking, hearing, and seeing with close visual acuity frequently. Ability to walk around the property several times daily (on uneven surfaces and/or climb several flights of stairs). Driving a golf cart on the property may be required. Ability to work under minimal to moderate supervision. Ability to tolerate stressful situations. Job Details Location: Kent, WA (Onsite) Job Type: Regular, Full-Time Compensation: $20.00 - $26.00 #J-18808-Ljbffr Omninet Capital, LLC