Director - Global Shared Services

Role Description

The Director – Global Shared Services (GSS) is responsible for delivering shared service delivery operations (Hire to Retire, Order to Cash, Procure to Pay and Record to Report) for a global organization. This role is also responsible for leading the global payroll activities for a manufacturing workforce that includes hourly plant employees, union labor, shift‑based operations, and salaried staff. The position collaborates with key stakeholders across Finance, Supply Chain, Procurement and HR functions to deliver expected results across all our Joint Accountability Agreements (JAA). The position provides stewardship to assure that KPI/SLAs, quality, operating budgets, and customer satisfaction objectives are achieved.

• Develops and executes a comprehensive strategy for the Global Shared Services team to ensure alignment with the organization's HR & Finance objectives.
• Provides visionary leadership to a diverse team, fostering a culture of collaboration, innovation, and continuous improvement.
• Drives the implementation of best practices, policies, and procedures to enhance service delivery and optimize operational efficiency.
• Oversees the end-to-end HR & Finance shared services operations, ensuring accuracy, compliance, and timely delivery of services across the global landscape.
• Monitors service level agreements (SLAs), key performance indicators (KPIs), and metrics to measure team performance and identify areas for improvement.
• Collaborates with stakeholders to streamline processes, standardize workflows, and implement automation tools to enhance productivity and reduce manual efforts.
• Champions continuous improvement initiatives by identifying opportunities for process enhancements, cost savings, and service delivery optimization.
• Stays up-to-date with industry trends, technological advancements, and regulatory changes, integrating these insights to drive innovation within the shared services function.
• Collaborates with IT on system implementation/enhancement initiatives to the extent impacting the shared service function.
• Ensures adequate and timely root cause analysis to understand problem drivers and implementation of necessary corrections and/or changes.
• Identifies and drives process automation including robotics.
• Experience leading payroll’s role in strategic initiatives such as M&A integration, new market entry, or global expansion.

Qualifications

• Bachelor’s degree in business, information technology, or related field required, with a preference towards a master’s degree.
• 7+ years of experience in information technology, finance, or human resources within a global shared services function.
• Knowledge of RPA technologies and SAP R/3 experience.
• Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Requirements

• The Salary range for this position is $166,400.00-$216,850.00.
• The specific Salary rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location.

Benefits

• Competitive compensation and benefits
• Work-life flexibility
• Recognition and rewards
• Development and career opportunities
• A safe and inclusive workplace