Access Services Coordinator

Position Summary The Access Services Coordinator oversees coordination of the reference desk schedule and supports daily public service operations within the library, working closely with the Library and Volunteer departments. This role is responsible for maintaining library stacks, managing patron accounts, processing holds and interlibrary loan requests, resolving account issues, tracking user statistics, and monitoring the use of library spaces to help identify operational and staffing needs. The Coordinator supports the development and implementation of workflows and policies related to research, circulation, and public services, performs paraprofessional duties primarily at the public service desk, and may assist with coordinating student workers, interns, and volunteers and processing library and archival acquisitions as needed. Flexibility to cover and/or supervise the Access Services Desk during museum hours, including evenings and weekends, is required. Responsibilities Deliver exceptional customer service by creating a welcoming and inclusive environment for patrons, providing tours and orientations, responding to inquiries, and assisting with access to library resources and services Work closely with librarians to plan, implement, and promote library programming activities Inform patrons of library rules of conduct and enforce those rules when appropriate Maintain accurate circulation records Assist with library opening and closing procedures Support the reference desk by assisting patrons with questions and research needs Coordinate library assistants by assigning duties and providing necessary training Partner with the Volunteer Manager and Volunteer Programs team to coordinate volunteer assignments, training, and scheduling needs that support library operations and patron services Follow all legal and policy requirements related to patron privacy and the custodianship of patron records Support the collection, tracking, and reporting of library usage and patron service statistics Monitor library spaces and identify operational, service, and staffing needs to support an exceptional patron experience Assist with the development and implementation of workflows, procedures, and policies related to circulation, research, and public services Support the processing and maintenance of library and archival collections as assigned Perform other duties as assigned Qualifications H.S. Diploma or GED required; bachelor’s degree preferred Three years’ library experience preferred One year of supervisory experience preferred Proficiency with library systems and databases Excellent communication skills, both written and verbal Multilingual speaking is a plus High degree of proficiency in the MS Office suite, including Excel, Word, and PowerPoint, is desired Excellent customer service skills Ability to work on a flexible schedule that may include days, evenings, and weekends Regular and reliable attendance is required Collaborates with Technical Services, Special Collections and Archives staff to develop methods for effective quality control in circulation of workflows Must be able to move from place to place within the location; lift items weighing up to 50 lbs. Ability to sit for long periods of time and maintain focus on detailed projects such as computer screens or paperwork $27 - $31 an hour The Lucas Museum of Narrative Art embraces diversity and equal opportunity. We are committed to building a team that represents and supports a variety of backgrounds and perspectives. The Lucas Museum fosters a work environment that is free of discrimination and harassment, whether based on race, national origin, gender, gender expression, religion, ethnic background, age, disability, marital status, sexual orientation, or any other criterion prohibited by applicable federal, state, or local laws. Applications from traditionally underrepresented communities are encouraged. The statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the job. #J-18808-Ljbffr Lucas Museum of Narrative Art