Quick Lane Service Advisor

Location 3475 Southwestern Boulevard,Orchard Park, NY, 14127,United States Base Pay $60,000.00 - $80,000.00 / Year Employee Type Full Time Description Now Hiring: Quick Lane Service Advisor Starting at $52,000 per year (Based on Experience) Robert Basil Buick GMC Cadillac is growing! We are expanding and looking for all areas to support our service center. At Robert Basil Buick GMC Cadillac, we pride ourselves on delivering exceptional customer service and top-quality automotive care. As part of our Quick Lane team, you’ll play a key role in providing fast, efficient maintenance services while creating a positive and seamless experience for every guest. We are seeking a motivated and customer-focused Quick Lane Service Advisor to join our team. This role is ideal for someone who thrives in a fast-paced environment, enjoys working with people, and has a passion for the automotive industry. What You’ll Do: Greet customers promptly and professionally upon arrival Listen to customer concerns and accurately document service needs Recommend appropriate maintenance and repair services Coordinate with technicians to ensure timely service completion Provide clear communication and updates throughout the service process Prepare and explain estimates and invoices Maintain a high level of customer satisfaction and retention Uphold dealership standards for professionalism and efficiency What We’re Looking For: Previous customer service experience (automotive experience preferred but not required) Strong communication and interpersonal skills Ability to multitask in a fast-paced environment Basic computer skills and familiarity with service software is a plus Valid driver’s license and clean driving record Positive attitude and team-oriented mindset What We Offer: Competitive pay (hourly + performance incentives) Health, dental, and vision insurance Paid time off and holidays Ongoing training and career advancement opportunities Supportive team environment #J-18808-Ljbffr