Benefits Customer Service Rep- Remote - LOCAL ONLY {172115}

Job Description

Job Description

A-Line Staffing is now hiring  Benefits Customer Service Representatives in  San Diego, CA . The Benefits Customer Service Representative would be working for a  Fortune 500 company and has career growth potential.  Full time / 40+ hrs/wk.

****MUST BE LOCAL up to 2 hour commute- REMOTE (WFH) AFTER FIRST DAY. ****

Benefits Customer Service Representative Compensation: pay $18.50 ; benefits after 90 days; 401(k) match after 1 year (eligibility dates)

Benefits Customer Service Representative Highlights:

• Contract role with potential for perm based on attendance/performance/business needs
• No weekends (Monday–Friday only)
• Remote after initial training/onboarding , but  must be local to San Diego
• Day 1 onsite to pick up equipment and ensure everything works; may be required onsite for meetings/projects
• Busy season: 40 hours/week + overtime when requested
• Off season: hours may fluctuate 32–40 hours/week based on client need
• Required availability:  flexible for an 8-hour shift between 8:00 AM–9:00 PM

Benefits Customer Service Representative Responsibilities

• Assist plan participants with enrollment and updates to healthcare and/or pension plans via phone, chat, and email
• Provide compassionate, accurate, timely service while documenting clear call/case notes
• Translate complex benefits/pension terms into simple, actionable explanations
• Follow privacy/security expectations when handling confidential information (HIPAA/data privacy)
• Use online knowledge tools and plan documents to resolve questions and anticipate member needs

Benefits Customer Service Representative Requirements:

• High School Diploma/GED
• Attendance mandatory first 90 days
• Customer service experience (call center preferred) and professional communication (written + verbal)
• Comfortable working in a structured schedule with adherence to breaks/lunches
• Strong computer skills (Microsoft Office; able to work across multiple windows while assisting customers)
• Typing 30 WPM

Benefits Customer Service Representative Preferred Qualifications

• Associate or Bachelor’s degree
• Knowledge of health & welfare and/or defined benefit pension plans
• Call center experience
• Fluent bilingual  Spanish or French

If you think this Benefits Customer Service Representative position is a good fit, reach out—call, email, or apply.