Administrative Support Associate - University Operator

Position Information Title: Administrative Support Associate - University Operator Classification: Administrative Support Associate Compensation: $33,540 - $36,099 per annum Appointment Type: Permanent – Full Time (1.0 FTE) Job ID: 100775 Position Overview Provide front‑line telephone support as the primary point of contact for the North Carolina Central University telecommunications system. Handle an average of 3,000+ calls per month, directing callers to the appropriate department or person. Serve university students, faculty, staff, and external callers with clear, courteous, and efficient service. Employee Benefits Accrued Vacation and Sick Leave Community Service Leave NC State Health Benefits NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more 11–12 Paid Holidays Teachers and State Employees Retirement System (TSERS) Optional Supplemental Plans – 401(k), 403(b), 457(b) and 457 Employee Assistance Program (EAP) Campus Recreation Center Discount University Bookstore Discount Primary Purpose of the Position Operate the university switchboard, processing incoming calls by forwarding, transferring, or providing direct contact information. Serve as the first level of support for callers to the university telephone system and for informational requests. Provide current information on faculty, staff, student, and student organization telephone numbers, and answer general questions about campus events and activities. Required Knowledge, Skills, and Abilities

• Working knowledge of switchboard consoles, including answering, transferring, and directing local and long‑distance calls.
• Ability to provide friendly, efficient frontline customer service to internal and external customers.
• Clear verbal communication, listening skills, and good diction/grammar.
• Ability to sit for 8 hours and work independently with little supervision.
• Ability to multitask while on the phone and proactively assist callers.

Minimum Education/Experience High School Diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work. Pre‑Employment Requirements Complete and submit an electronic application; resumes alone are insufficient. Veterans may attach a DD‑214; National Guard members may attach an NG23A or NG22/DD256. Final candidates are subject to criminal background checks and verification of education and license/competency. North Carolina Central University participates in E‑Verify; all hires must be verified for identity and employment eligibility. Equal Opportunity Employer North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender or gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran. Work Hours Monday – Friday 8:00 – 17:00. The position may require work during adverse weather or emergencies. Key Responsibilities and Related Competencies Administration: Operate the switchboard console, answer, transfer, and direct incoming local and long‑distance calls to the correct office or person in a courteous manner. Attention to Detail: Screen and direct requests, answer general questions, and transfer calls efficiently. Communication – Oral: Provide clear verbal communication to students, faculty, staff, and the public; maintain good voice quality and diction; multitask while on the phone. Posting Detail Information Posting Number: SPA01481P Open Date: 06/22/2026 Close Date: 07/02/2026 Applicant Documents Required Documents: Resume/CV Optional Documents: DD‑214 (Veterans Only) Letter of Recommendation 1 Letter of Recommendation 2 NGB23A or NGB22/DD256 (National Guard Only) #J-18808-Ljbffr NCCU Public Administration