Administrative Support Associate - University Operator

Position Overview Administrative Support Associate – University Operator (Position Number: 100775). Permanent, full‑time, non‑exempt. This role processes incoming calls from the public and internal callers, forwards calls to staff, faculty, and departments, or provides the caller with the requested direct number. The university campus switchboard serves as the first level of support for customers of the university telephone system and for other informational services. Primary Purpose of Position Operators receive an average of 3000+ calls each month. They answer a variety of inquiries from local, state, national, and international callers, providing current information on faculty, staff, student organization telephone numbers, and general questions regarding events or activities on the university’s campus. They serve as the front line of service for the university in answering calls on the main university phone line View phone number on click.appcast.io) and transfer all calls to the appropriate point person or department. Key Responsibilities and Related Competencies Operate the switchboard consoles by answering, transferring, and directing incoming local and long‑distance calls and referring questions to the proper office or person in a courteous and professional manner – Administration . Provide friendly and efficient frontline customer service to external and internal customers by screening and directing requests to the appropriate person or department, answering general questions – Attention to detail . Use clear verbal communication skills when in daily contact with students, faculty, staff, and the public – Communication‑Oral . Required Knowledge, Skills, and Abilities The successful candidate must possess a working knowledge of operating switchboard consoles by answering, transferring, and directing incoming local and long‑distance calls and referring questions to the proper office or person in a courteous and professional manner; the ability to provide friendly and efficient frontline customer service; the ability to communicate clearly; the ability to sit for 8 hours; the ability to work independently with little or no supervision. Minimum Education / Experience High School Diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work. Equal Opportunity Employer North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran. Employee Benefits Accrued Vacation and Sick Leave Community Service Leave NC State Health Benefits NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more 11‑12 Paid Holidays Teachers and State Employees Retirement System (TSERS) Optional Supplemental Plans – 401k, 403b, 457b and 457 Employee Assistance Program (EAP) Campus Recreation Center Discount University Bookstore Discount and more. Work Hours Monday – Friday, 8 AM – 5 PM. Pre‑Employment Requirements You must complete and submit an electronic application for employment. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran’s Preference must attach a DD‑214 form; those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty must be submitted during the application process. Final candidates are subject to criminal background checks and education/license verification prior to employment. North Carolina Central University participates in E‑Verify. Location Fully On‑site (dedicated office at Duty Station). EEO‑1 Category Administrative Support Workers. Other Information Position is required to work full‑time and is not a campus security authority designated position. The role is not required to work during periods of adverse weather or other emergencies. #J-18808-Ljbffr NC Central University