Solutions Engineer
Express Farmingdale
Job Description
Job Description
We’re seeking a senior-level Solutions Engineer to serve as a high-level escalation and technical authority across client environments. This role focuses on advanced troubleshooting, architectural guidance, and solution validation — not day-to-day break/fix work or project execution.
You’ll be the escalation anchor our team turns to when problems are complex, environments are nuanced, and the solution needs careful thought.
**Key Responsibilities
**
*Advanced Technical Support & Escalation
*
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Serve as a Tier 3 escalation point for complex technical issues across client environments
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Resolve advanced infrastructure, network, and systems issues with minimal oversight
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Maintain clear communication with internal teams and clients while meeting SLA expectations
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Set the technical standard for problem diagnosis, resolution, and documentation
*Solution Design & Technical Guidance
*
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Design and recommend scalable, secure infrastructure and network solutions
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Evaluate existing client environments and identify gaps in performance, availability, and security
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Provide architectural guidance and validation without being responsible for project execution
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Support design decisions related to LAN, WAN, VPN, wireless, and cloud connectivity
o
Microsoft 365, Azure, and cloud services
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Network security and firewall platforms
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Routing, switching, wireless, and VPN technologies
o
Backup, disaster recovery, and business continuity solutions
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Apply deep knowledge of DNS, IP routing, QoS, IPsec, and VoIP
*Documentation & Knowledge Sharing
*
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Maintain accurate system documentation and configuration standards
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Contribute to internal knowledge bases and technical procedures
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Share expertise and mentor engineers to elevate overall technical capability
**Required Qualifications
**
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5+ years of experience in a client-facing IT role (MSP experience strongly preferred)
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Advanced expertise in network infrastructure, systems administration, and cloud platforms
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Proven experience in escalation-based or Tier 3 technical support roles
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Strong troubleshooting skills across complex, multi-client environments
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Ability to translate technical complexity into clear, plain-language communication
You should be proficient in:
- Bachelor's Degree
- MSP
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