Senior Product Manager - Associate Experience
$70 - $78 per hourKForce
DescriptionKforce has a client in Atlanta, GA that is seeking a Senior Product Manager - Associate Experience.Key Responsibilities:* Lead product delivery for associate-facing loyalty experiences* Drive enhancements to the Pro Extra Management Portal (PXMP) and other associate support tools* Partner with UX teams to define and prioritize new user experiences and visual components* Coordinate with engineering, data, and vendor teams to integrate new APIs and data sources* Translate business strategy into actionable product requirements* Identify gaps, risks, and dependencies and drive rapid resolution* Support roadmap execution while maintaining delivery velocity in a fast-paced environment* Collaborate with cross-functional teams to ensure successful rollout of loyalty program enhancements* Make informed product decisions in situations with ambiguity and incomplete informationRequirements* 7+ years of Product Management experience* Experience supporting customer-facing or associate-facing digital experiences* Strong understanding of customer journeys and user-centric product design* Experience partnering closely with UX/UI teams* Experience working with APIs, integrations, and backend teams* Proven ability to operate in large-scale Agile environments* Strong stakeholder management and communication skills* Experience thriving in fast-moving, highly ambiguous environmentsPreferred Qualifications:* Retail industry experience* Experience with customer experience or associate experience transformations* Consulting background* Experience supporting loyalty, rewards, CRM, or customer engagement platforms* Previous experience working within large enterprise ecosystems* Experience supporting and managing a 3rd party system transformation(ideally legacy to 3rd party) Success Profile:* Comfortable making decisions with incomplete information* Able to rapidly onboard and contribute* Strong collaborator who can influence across teams* Flexible and adaptable as priorities evolveJob TypeContractCompensation70 - $78
Vacancy posted 3 days ago
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