Application Analyst II - BH Clinical Systems

Application Analyst II-BH Clinical SystemsThe Corporate Information Services Department is seeking a dynamic and talented Application Analyst II-BH Clinical Systems. The Application Analyst II-BH Clinical Systems acts as a clinical liaison between the Corporate IS Department and the BH facility. Perform duties associated with implementation, training, support, and maintenance for all aspects of the clinical information system. Duties also include performing basic computer and computer peripherals troubleshooting skills. This position provides problem tracking, resolution, enhancement requests, active participation in system testing, workflow redesign, change management, and ongoing Cerner education to facility employees and physicians.Key responsibilities include:Provides on-going support and management of clinical applicationsRegularly meets with users, vendors, and IS staff to develop/modify system specificationsSupports the implementations of applications and prepares the appropriate documentationPerforms system testing and documentation for all phases of the application development life cyclePerforms Q/A on application functionalityResearches and resolves implementation-related Customer Support Center TicketsAdheres to appropriate UHS Project Management standardsEnsures strict adherence to work plans, reporting all serious deviations to managementAssists with the training of users in operating procedures for applicationCoordinates project team member activities to achieve common objectivesWorking in conjunction with a project manager, monitors project plansTracks project status, issues and progressResearches and resolves Customer Support Center Tickets including major application upgradesAdheres to UHS Service Level and Change Management PoliciesProvides on-call support as scheduledEstablishes and maintains regular communications with user communityMaintains Service Excellence principlesPrepares and submits status reports to supervisor as requiredKeeps management well informed of activities, needs, problemsPerforms other tasks as required by managementQualifications Position Requirements:2 years of completed college coursework towards a Bachelor's degree or an Associate's degree is required.3-5 years of related experience is required.Understanding of clinical workflow and operational processes within a behavioral health facility including but not limited to nurse unit/dept, therapies, and intake.Previous Cerner experience is required.Minimum two years direct patient care experience preferred.Basic computer skills and Microsoft Office experience required.Advanced working knowledge of clinical information systems (Cerner) preferred.Mentoring/leadership experience.Ability to collaborate with clinicians to discern software specifications, hardware requirements, and process improvement workflows.Must be comfortable and confident interacting with physicians and clinicians at all levels.Additional skills desired for the position include general IT knowledge that includes basic troubleshooting skills of computers, laptops, networks, and peripherals (printers, microphones, scanners, etc.)Excellent verbal and written communication skills.License or Registration Requirements: Hospital or Healthcare facility experience preferred. Clinical and Application Knowledge preferred.Travel Requirements: Up to 40% regional travel (depending on projects).