IT Operations Specialist

About the Institute of Foundation Models We are a dedicated research lab for building, understanding, using, and risk-managing foundation models. Our mandate is to advance research, nurture the next generation of AI builders, and drive transformative contributions to a knowledge-driven economy. As part of our team, you’ll have the opportunity to work on the core of cutting‑edge foundation model training, alongside world‑class researchers, data scientists, and engineers, tackling the most fundamental and impactful challenges in AI development. You will participate in the development of groundbreaking AI solutions that have the potential to reshape entire industries. Strategic and innovative problem‑solving skills will be instrumental in establishing MBZUAI as a global hub for high‑performance computing in deep learning, driving impactful discoveries that inspire the next generation of AI pioneers. Position Summary IFM Silicon Valley is establishing its first presence in Sunnyvale, California, and we are seeking a highly motivated and versatile IT Specialist to build and maintain our IT infrastructure from the ground up at our Sunnyvale office location. This is a unique opportunity to shape the technological foundation of our new lab and play a crucial role in enabling our scientific endeavors. The ideal candidate will be a self‑starter with a broad range of IT skills, capable of establishing secure networks, configuring systems, providing technical support, and effectively bridging communication and IT needs between our Sunnyvale team and our colleagues in Abu Dhabi, navigating different time zones with ease. Key Responsibilities Infrastructure Setup: Design, implement, and maintain the local area network (LAN) infrastructure, including wired and wireless networks. Network Security: Establish and maintain robust network security protocols, including firewalls, intrusion detection/prevention systems, and VPN configurations to ensure data integrity and confidentiality. Endpoint Management and Laptop Configuration: Procure, configure, deploy, and maintain laptops, desktops, printers, and other end‑user devices & manage inventory; install and configure operating systems (Windows and/or macOS), software applications, and security tools on laptops according to lab standards and user needs; implement and manage softw are deployment and patching processes for laptops; ensure laptops are compliant with security policies, including encryption, antivirus, and access controls; troubleshoot hardware and software issues on laptops, providing timely and effective support to users; and, manage user accounts and access rights on laptops and across network resources. Server and Storage: Install, configure, and maintain local servers and storage solutions as needed for lab operations and data management. Cloud Services Integration: Integrate and manage cloud‑based services relevant to lab operations (e.g., data storage, collaboration tools). VPN Management: Establish and maintain secure Virtual Private Network (VPN) connections for seamless and secure communication and data access between the Sunnyvale and Abu Dhabi teams. Technical Support and Query Resolution: Serve as the primary point of contact for all IT‑related queries from internal stakeholders in the Sunnyvale lab, providing timely and effective solutions or escalating issues as needed. IT Orientation for New Hires: Develop and deliver comprehensive IT orientation sessions for new employees joining the Sunnyvale lab. This includes providing guidance on IT policies, account setup, access to resources, and basic troubleshooting. Cross‑Time Zone Collaboration: Act as the primary IT point of contact between the Sunnyvale, France and Abu Dhabi teams, effectively communicating and addressing IT‑related needs across different time zones. This will require flexibility in working hours as needed. Documentation: Create and maintain comprehensive documentation of IT infrastructure, configurations (including laptop configurations), procedures, and orientation materials. Vendor Management: Liaise with IT vendors for procurement, support, and maintenance of hardware and software, including laptops. Security Compliance: Ensure IT systems and practices comply with relevant security standards and regulations, with a focus on securing end‑user devices like laptops. Proactive Maintenance: Monitor IT systems and endpoints (including laptops) for performance and security issues, proactively implementing solutions to prevent disruptions. Future Growth Planning: Participate in planning for future IT needs and scalability as the lab grows, including the management of a growing number of laptops and user support requirements. Academic Qualifications Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent 5‑7 years of progressively responsible professional experience in an IT role. Preferred Skills Proven experience in setting up and managing IT infrastructure in a new office or lab environment, including significant experience with laptop configuration and management. Relevant industry certifications (e.g., CompTIA Security+, Network+, CCNA, Microsoft Certified: Modern Desktop Administrator Associate, Apple Certified Mac Technician). Experience with lab‑specific IT requirements and software, including installation and configuration on laptops and providing user support. Knowledge of scripting languages (e.g., Python, PowerShell) for automating laptop configuration and other IT tasks. Experience with Mobile Device Management (MDM) solutions for managing laptops. Familiarity with remote access and support tools for assisting laptop users. $100,000 - $150,000 a year Visa Sponsorship This position is eligible for visa sponsorship. Benefits Include Comprehensive medical, dental, and vision benefits Bonus 401K Plan Generous paid time off, sick leave and holidays Paid Parental Leave Employee Assistance Program Life insurance and disability #J-18808-Ljbffr Institute of Foundation Models