Order Processor

Order Processor

We are looking for an Order Processor to process and validate customer orders end-to-end in Salesforce (SFDC), NetSuite and YubiKey as a Service (YaaS) Customer Portal ensuring accurate documentation, products, pricing, payment terms, and timely fulfillment. They will act as the operational bridge between Sales, Product, Customer Support and Customer Success, Solutions Engineers, Deals Desk, Finance, Production, Planning, Logistics, Inventory and Fulfillment teams to resolve discrepancies, track shipments, and improve order workflows.

Tasks & Responsibilities:

• Execute accurate entry, validation, and processing of customer purchase orders in SFDC, NetSuite and YaaS; verify products, configuration, pricing, payment terms, and required documentation
• Partner with Deals Desk, Sales, Finance, Production, Logistics, and Fulfillment to identify and resolve order issues and exceptions
• Monitor orders from creation through delivery; following shipping lead times and proactively address delays and provide status updates to internal teams
• Manage purchase order lifecycle and returns process according to company guidelines
• Handle inbound order-related support requests to maintain a positive customer experience
• Create and maintain Standard Operating Procedures and detailed Work Instructions to standardize processes
• Identify workflow bottlenecks and implement process improvements to increase team efficiency
• Provide timely status updates and escalate issues to the Sr. Manager, Order Management US

Basic Qualifications:

• Minimum 5 years in a similar order processing, order management, or operations role
• Prior experience working collaboratively with Sales, Finance, Customer Support and Logistics teams
• Proficient with NetSuite, SalesForce, SFDC Service Cloud, and Magento and Stripe
• Proficient with Office/G?Suite apps (Docs, Sheets, Slides)
• Demonstrated ability to document SOPs and implement process improvements
• Detail?oriented, methodical, service?minded, strong problem?solving skills, and a desire to learn
• Excellent written and verbal communication
• Must be located in the San Francisco Bay Area and able to report onsite to the Santa Clara, CA office five days a week

U.S. benefits designed for your overall well-being:

Health coverage. We've got you covered with top of the line health plans, including dental and vision. We pay 100% of your premium and 85% for your family.

Retirement plan. Our retirement plan includes a 401K dollar per dollar match up to 6% with a cap of $6K/year. Immediate vesting.

Wellness reimbursement. We offer $1,200.00 in wellness earnings (prorated based on start date) that you can use on your gym membership, a massage, or your favorite online fitness classes. This is a taxable benefit if you choose to participate.

Learning and development. We encourage your professional growth and offer a yearly development stipend of $3,000 and mentorship program.

Time off. We offer a total of 15 vacation days plus 10 holidays, and 7 sick days a year.

Paid parental leave. We love welcoming new family members to our YubiTeam! All parents receive 8 weeks of paid leave. Birthing parents receive an additional 8 weeks of paid leave (16 weeks total).

Commuter Benefits. If you need to commute to the office, we offer commuter benefits.

Strong mission & company values. We're a global team on a global mission to make the internet more secure for everyone. We believe that every person's work matters. That you should always be nice, stay humble, and have fun, and never take yourself too seriously.