Desktop Support Specialist

Role Overview:
If you are a Desktop Support professional looking for an opportunity to display your technological knowledge and excellent end-user customer service skills, then we would like to meet with you!

The Desktop Support Specialist will perform Help Desk duties for the specified office, as well as assist with the support of other Cornerstone offices as needed. The primary responsibility of this position is to provide support to end-users on a variety of IT issues, in an effective and timely manner. The Desktop Support Specialist will be the first point of contact for IT support in their office. The successful candidate must be able to communicate and interact with both technical and non-technical users.

We are looking for someone to join us in the office Monday through Friday, from 8:30 AM to 5:30 PM ET.

At Cornerstone Research, you will be part of a thriving, 1,100-strong team that spans nine offices, comprises more than 55 nationalities, and leads the industry in its commitment to develop team members across all levels. Inc. Magazine has recognized Cornerstone Research five times as a Best Workplace for its outstanding employee engagement, collaborative culture, and professional growth opportunities.

You'll Love It Here If You:

• Embrace learning and continuous improvement
  
• Set and strive for a high bar of excellence
  
• Believe that teamwork leads to success: ask us what it means to be #onefirmfirm!
  
• Take pride in always doing your best work, even if it's harder or takes longer
  
• Are passionate about what you do
  

How You'll Help Our Team Succeed:

• Provides excellent local support to end-users and firm-wide during a daily mailbox shift
• Tracks problems from the beginning through resolution for all tickets received during mailbox shift or as assigned.
• Promptly, completely, and accurately adopts all documented procedures and workflows.
• Provides knowledgeable, service-oriented support and resolve problems to end user satisfaction.
• Performs meeting set-ups, including video conferences with other offices and clients, provides technical support for meetings.
• Coordinates with teammates and administrative teams to resolve issues.
• Performs installations, adds, moves, and changes for PCs, monitors, printers and related peripherals.
• Provides on-call support for weekends in rotation.
• Configures and deploys IT equipment and devices and manages inventory tracking.
• Maintains, analyzes, and troubleshoots software and computer peripherals.
• Performs full disk encryption for laptops and desktops.
• Performs archive restores.
• Conducts RSA setups & troubleshooting.
• Coordinates hardware repair.
• Assists with password resets and account lockouts
  
  

What You'll Need to Be Successful:

• 3+ years IT experience in a Help Desk capacity required; in a professional services firm preferred
  
• Excellent HW troubleshooting and diagnosis skills
  
• Expertise in supporting Windows 7 in large scale enterprise Windows Active Directory Environment.
  
• Proficient knowledge of CLI, VPN and wireless technologies
  
• Proficient knowledge of LAN/WAN networking technologies
  
• Ability to thoroughly follow SOP, checklists, and other instructions
  
• Working knowledge of: Windows 10 and Office 2010/2016
  
• Excellent knowledge of conference room equipment and support
  
• Comp TII A+ certification preferred
  
• MTA-Microsoft Technology Associate-current Windows version preferred
  
• Dell Hardware Certification a plus
  
• High school diploma, or equivalent combination of education and experience
  
  

At Cornerstone Research, our people are our greatest asset. We are committed to providing a competitive total rewards package that recognizes the high-caliber expertise you bring to our global team while supporting your long-term professional and personal growth.

Compensation

• Base Salary Range in New York: $61,200 - $78,500
  
  • Individual base compensation will be tailored to your primary work location and the unique depth of experience you bring to the firm.
    

• Annual Performance Bonus: This role is eligible for a discretionary bonus with a target of 5%.
  • This serves as a meaningful way for us to celebrate excellence, awarded based on both individual impact and our collective success as a firm.
    

A Holistic Investment in You

We view compensation as more than just a paycheck; it is an investment in your well-being and future. Our industry-leading benefits are designed to offer peace of mind and flexibility, featuring:

• Health & Wellness: Comprehensive healthcare options, a monthly wellness subsidy, and complimentary access to premium wellness apps.
  
• Financial Security: Robust retirement savings plans to secure your long-term financial goals.
  
• Work-Life Blend: A hybrid work model that balances collaborative in-office time with telecommuting flexibility, alongside generous paid time off to recharge.
  
• Family & Personal Support: Specialized support including fertility treatments, parental leave, back-up childcare, eldercare services, concierge assistance for personal errands, and pet care.
  
• Growth & Culture: A firm-wide commitment to mentorship, continuous learning, and a vibrant, inclusive community.
  

Please note that relocation assistance is not available for this role. We look forward to learning more about how your unique perspective can strengthen our team.

Who We Are:

Cornerstone Research provides economic and financial analysis and expert testimony in all phases of commercial litigation and regulatory proceedings.

We work with a broad network of testifying experts, including leaders from academia and industry, who are recognized for their depth of knowledge, accomplishments, and research. Our staff consultants contribute expertise in economics, finance, accounting, and marketing, as well as business acumen, familiarity with the litigation process, and a commitment to produce outstanding results.

We're looking for passionate individuals who share our firm's core values and can bring varied perspectives and experiences to our team. The firm's uniquely collegial, supportive atmosphere makes Cornerstone Research a great place to work. We invest in our people in a host of ways, from providing meaningful learning and development opportunities to organizing memorable social events. To many, our culture and our people are the most exciting, enriching aspects of a Cornerstone Research career.

Equal Employment Opportunity:

Cornerstone Research provides Equal Employment Opportunities to all employees and applicants for employment without regard to legally protected categories, such as age, sex, gender, gender identity, race, color, creed/religious belief, medical condition, predisposing genetic characteristics or genetic information or testing, disability, marital status, pregnancy status, military status, veteran status, arrest or conviction record (except where permitted by law), sexual orientation, ethnic background, citizen status, ancestry, national origin, or any other consideration protected by federal, state or local law.