Collector I

Collector I

Join a credit union that values people, service, and growth! We are seeking a Collector I with 1-3 years first party collections experience. Must excel at delivering exceptional member service while managing inbound and outbound collection calls. If you have collections experience and are seeking a career with a credit union, then apply today!

Position Status Full-time non-exempt (hourly)

Reports To: Collections Manager

The primary purpose of this position is to assist Center Parc Credit Union (CPCU) to live out our Mission, "To help our members achieve financial success by providing exceptional products and service."

The Collector I leverages consumer credit and collections best practices and processes to manage accounts from the early to moderate stages delinquency and provide resolution to basic level discrepancies.

Essential Duties and Responsibilities: Other duties may be assigned.

1. Adhere to and deliver on Center Parc's core values: Serve Exceptionally, Commit to Better, Find the Fun, Invest in Integrity, Follow the Numbers, Go Forth and Conquer
2. Receive incoming calls from members and internal stakeholders: Works with the caller to resolve the account.
3. As required, follow establish protocols to transfer calls to appropriate collections personnel best suited to handle some requests or situations.
4. Work collection queues and conduct outbound calls in attempt to resolve past due accounts and make payment arrangements.
5. Utilize the system of record to document all conversations, contact, or efforts to contact members regarding delinquent accounts.
6. Within policy and procedures, offers the member all possible options to bring the account current and mitigate the probability of perpetual payment delinquency.
7. Adhere to the Fair Credit Reporting Act, Fair Debt Collections Practices Act, and any other federal, state, or local regulations or laws governing collections and the performance of daily tasks associated with this role.
8. Receive or gather information related to credit reporting disputes or updates and routes those to the appropriate department resource for mitigation.
9. Appropriately and timely research pay history disputes.
10. Under the direction of the Collections Manager, and in accordance to established process, procedures, and protocols, send out letters of communication to attempt resolution of account delinquency.
11. Promptly apply payments when received.
12. Exhibit customer focus and positive customer service demeanor each day.
13. Handle multiple tasks simultaneously within established deadlines.
14. Comply with all aspects of BSA/AML and OFAC regulations as they relate to this position.
15. Other duties as assigned.

Supervisory Responsibilities: No direct reports. Achieves established objectives and results through communications with internal and external stakeholders, managers, and members.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIRED Education and/or Experience:

• Requires a level of knowledge normally gained with a high school diploma or equivalent
• 1-year of relative customer service work experience
• 1-year specific collections related work experience
• Technical competence with MS Office products

PREFFERED Education and/or Experience:

• Bachelor's degree in business administration, finance, accounting, or related field or an additional 2 years of relative work experience in lieu of degree
• 3 years specific collections work experience at a credit union
• Previous experience with Symitar, Elle, Temenos or other collections or financial services software applications

Physical Job Requirements: Must be physically able to operate a variety of automated office machines such as calculator, computer, printer, facsimile, telephone, copier, etc. Must be able to stand, bend and stoop as needed. Must be able to lift and/or carry weights of 5 to 20 pounds

Center Parc Credit Union is an equal opportunity employer committed to providing equal opportunities to applicants and our policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, disability status or veteran status or any other basis protected by applicable federal, state, or local laws. Center Parc Credit Union prohibits harassment based on the same protected classes and criteria.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

The requirements for the position listed are general and are not all inclusive. If you have any questions concerning this position, please contact Human Resources.

Please note that an employment offer, and your continued employment are contingent upon acceptable results of a background and credit check, and satisfactory proof of your right to work in the U.S.