Assistant Team Lead MA Front/Back Office | Certified Medical Assistant

Assistant Team Lead MA Front/Back Office | Certified Medical Assistant

Chandler, MN $46,089 - $62,099 a year

Full Time

Job Summary: This role supports the organization, coordination, and supervision of activities related to physician practice secretaries and Medical Assistants as outlined in the organizational chart. Acts as a key resource in the absence of the Practice Coordinator or as assigned by leadership. Responsible for maintaining smooth front and back office operations and overseeing staff to ensure excellent patient service and efficient practice functionality.

Essential Responsibilities:

Front Office Secretary / Receptionist Duties:

• Perform typing and copying tasks including creating forms, maintaining menu systems, and preparing reports, minutes, and communications promptly and efficiently.
• Ensure timely completion of requested correspondence unless otherwise directed.
• Answer phones, retrieve voicemails, and facilitate communication with physicians and departmental associates.
• Provide coverage for front office phones when unavailable and maintain accurate message taking.
• Manage filing and copying of patient and non-patient related documents.
• Offer feedback to improve front office efficiency and effectiveness.
• Demonstrate proficiency in hospital EMR systems and adhere to front office protocols.

Clinical Patient Care Duties (MA or LPN):

• Deliver direct and delegated patient care, maintaining awareness of normal and abnormal parameters to identify at-risk clients.
• Provide care in line with standards and guidelines, respond to calls, triage appropriately, and offer reassurance and education.
• Ensure smooth healthcare delivery during patient visits, complete and update medical records accurately.
• Prepare patients for examination, obtain vital signs and histories, observe and communicate abnormal findings to physicians, and document accordingly.
• Assist with testing, treatments, minor surgeries, and physicals under physician supervision.
• Manage medication samples and logs, arrange necessary testing or admissions, and obtain referrals and consents as required.
• Distribute patient education materials and confirm patient understanding of treatments and medications.
• Perform laboratory tests and maintain lab logs as prescribed.

Administrative Roles and Responsibilities:

• Manage daily operations of practice secretaries, receptionists, and Medical Assistants across designated locations.
• Represent the department in public relations, committees, and educational activities as delegated.
• Oversee staffing, scheduling, operations, and training needs with support from the practice coordinator.
• Maintain safe operation of dedicated areas and equipment, requesting repairs as necessary.
• Coordinate educational and staff development programs for clinic and interdepartmental staff, patients, and public relations.
• Prepare and maintain departmental records, reports, policies, and procedures as directed.
• Assist in performance reviews for supervised staff, with final decisions on salary and discipline made in coordination with leadership.

Vocational and Educational Preparation:

• Associate degree or equivalent required. Candidates pursuing a bachelor's degree with at least two years completed coursework may also be considered.
• Graduation from an accredited Medical Assistant or Nursing (LPN) program required or must be completed within three years of hire.
• Minimum of 5 years' experience as a secretary, receptionist, or Medical Assistant.

Work Shift: Day Shift, 40 hours per week.

Location is within a regional healthcare setting in the Midwest United States.

MLee Healthcare Staffing and Recruiting, Inc