Level Supervisor - State Farm Arena

Concessions Level Supervisor – State Farm Arena/Levy Restaurants Pay Rate: $19.00 per hour. This is not a tipped position. Schedule: Part‑time event‑based schedule. Must be able to work nights, weekends, and some holidays. Must be able to work all Hawks home games. Requirements: The ideal candidate will have a minimum of 2 years of supervisory experience in a high‑volume food and beverage, hospitality, or events setting. The candidate must be able to lead and support a diverse team, including bartenders, cashiers, and stand leads, while maintaining a positive and professional demeanor. Strong communication and problem‑solving skills are essential. The candidate should be organized, guest‑focused, and capable of managing multiple stand locations during large‑scale events. Completes and follows up on steps of service to ensure utmost guest satisfaction Ensures all food and beverage is properly displayed and maintained throughout the event Establishes rapport with guests and understands suggestive and upselling techniques Conflict resolution and de‑escalation skills Understands all event paperwork and reports Follows responsible alcohol service policies Employs good safety and sanitation practices Demonstrates physical stamina and agility required to be mobile for long periods of time throughout the day Lift/move materials and equipment up to 50 pounds Job Summary The Concessions Level Supervisor is responsible for directing and responding to guest questions and needs. The Supervisor oversees 3‑4 stands during the event and is responsible for the initial set‑up of products. The supervisor should understand the content of the menu and ensure timely delivery of food. Strict adherence to food and safety guidelines is required. The supervisor also oversees the breakdown of the event once it concludes. Essential Duties and Responsibilities Establish rapport with guests and understand suggestive and upselling techniques Maintain service areas Supervise and complete the open stand sheet and the closing stand sheet Perform post‑event product inventory and restock as needed Manage the operations of multiple concession stands while assisting team members and maintaining a safe environment throughout operating hours Greet, direct, and respond to guest’s questions and needs Understand menu offerings, presentation, and pricing Ensure proper product control and handling of inventory and equipment Perform other duties as assigned Qualifications Minimum of 2 years of supervisory experience in food and beverage, hospitality, or a high‑volume event environment Proven ability to manage and lead teams including bartenders, cashiers, stand leads, and non‑profit volunteers Strong knowledge of food safety and alcohol service regulations Excellent communication and interpersonal skills with the ability to coach and motivate staff Demonstrated ability to handle multiple locations (stands and bars) simultaneously while maintaining high standards ServSafe and alcohol service certification (or ability to obtain prior to start) Ability to stand/walk for extended periods and lift/move up to 25 lbs Compass Group is an equal opportunity employer. We are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Benefits Instapay (early access to wages) and high‑interest savings through the EVEN app Associate Shopping Program Health and Wellness Program Discount Marketplace Employee Assistance Program #J-18808-Ljbffr Compass Group USA