Operations Supervisor

Coordinate and supervise all activities on the outbound dock and ensures operations are coordinated efficiently. Models and acts in accordance with our guiding principles and core values.

WHAT ARE YOU GOING TO DO?

Develop and maintain excellent customer service to internal and external customers at all times. Plan the daily work schedule by reviewing existing work orders, arrival notices and instructions from customers. Assess priorities based on time sensitivity and available resources. Assign duties appropriate to warehouse staff. Review pending jobs or trends, plan for reorganization of warehouse space, and needed changes in levels of supplies, equipment or staffing needs. Train new staff in assigned duties, and quality management activities or delegates training responsibilities to experienced specialist. Assign selective supervisory tasks as needed to experienced specialists acting as leads for lower level warehouse staff. Monitor quality and quantity of jobs performed throughout the day, providing advice and guidance as necessary. Keep abreast of progress on problems. Keep manager advised of progress or problems requiring attention on a daily basis. Hold regular meetings with warehouse staff to assess group’s overall status. Promote positive relationship with clients by providing excellent customer service. Provide responsible supervision and control for all department activities. Conduct annual performance reviews for all staff within the department and address all employee performance problems promptly and directly in accordance with personnel policies of the company. Perform other duties as assigned.

WHAT ARE WE LOOKING FOR?

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Capable of communicating and interacting effectively with multi-functional and diverse backgrounds and ability to effectively present information and respond to questions from employees, management and customers. PC Literate. Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications. Basic understanding of business financial principles including P&Ls, budgets, payroll, financial reporting and expense control. Demonstrated leadership ability. Ability to allocate work assignments and/or tasks or responsibility to others and hold them accountable to maximize the effectiveness of the individual and the organization. Ability to add, subtract, multiply and divide using units of US and/or international currency, weight, volume and distance measurements. Customer focused. Makes customers and their needs the primary focus of one’s actions, developing and sustaining productive relationships. Takes actions that are consistent with available facts, constraints and probable consequences. Ability to analyze complex problems and develop alternative solutions. Explores alternative positions to reach outcomes that gain stakeholder support and acceptance. Ability to model the organization’s vision and values and lead others. Ability to plan work for self and others to ensure work is completed efficiently. Effectively participates in and/or supervises department projects related to assigned area of responsibility. Develops and uses collaborative relationships to accomplish work goals; develops individual relationships by listening, sharing ideas and appreciating others’ efforts. Uses appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitate the completion of team goals. Maintains stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization. Consistently at work and on time. Must be able to read, write and speak English fluently. Minimum: High School Diploma or GED. Minimum four years related experience. Minimum one year of supervisory or management experience. Proven knowledge and experience in dock operations. Valid state issued driver’s license. Forklift Driver Certification. Ability to drive and or operate a forklift, hand truck and pallet jack. DOT Dangerous Goods/Hazardous Materials Certification. Preferred: Bachelor’s Degree in International Business, Logistics or Supply Chain Management, Transportation, Finance or related discipline or equivalent combination of work experience and education. Minimum three years of industry experience.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance. It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (how about sales or supply chain?) or find your own path. Join CEVA for a challenging and rewarding career. #J-18808-Ljbffr CEVA Logistics