Automation Service Engineer - Charleston

$80k

Full-time

Cypress HCM

We are seeking a Field Automation Service Engineer to support customers within Charleston, SC and provide additional field support nationally as needed. This is a remote, customer-facing position requiring strong technical troubleshooting skills, independence, and a commitment to delivering exceptional customer experience. The shift is 10 AM to 7 PM.

Key Responsibilities

Respond promptly to customer service needs, including equipment installation, preventive maintenance, upgrades, troubleshooting, and repairs.
Diagnose and service complex automated laboratory and diagnostic equipment using electronic test equipment, schematics, software tools, and technical documentation.
Work with automated laboratory systems, robotics, microbiology, molecular diagnostics, analytical instrumentation, and related laboratory technologies.
Partner with service and support teams to identify and generate field-service opportunities, including billable maintenance, equipment moves, and related services.
Set and manage customer expectations by clearly communicating work performed, findings, recommendations, and follow-up requirements.
Coordinate proactively with customers to schedule and complete system upgrades, maintenance, and other service activities.
Accurately document customer complaints, service activities, equipment issues, and resolutions in applicable service systems.
Maintain company-provided vehicle, spare parts inventory, tools, test equipment, computer equipment, and other assigned assets in accordance with company policies.
Use company purchasing and expense resources responsibly and within established guidelines.
Maintain a professional appearance and customer-focused approach at all times.
Complete required customer/vendor credentialing and access requirements.
Travel for scheduled and unscheduled service visits, including overnight travel. National travel may occasionally be required.
Participate in an on-call rotation, including weekends and holidays, approximately every six weeks. On-call responsibilities may include remote support and travel to customer sites.

Qualifications

Bachelor's degree in Engineering, Electronic Technology, etc. or 10 years of relevant experience troubleshooting and repairing complex electro-mechanical, electronic, computer, or electrical systems in commercial, industrial, laboratory, or military environments.
Working knowledge of electronics, electro-mechanical systems/mechatronics, PLCs, and pneumatic systems.
Intermediate knowledge of computer networking architecture, configuration, and troubleshooting.
Intermediate understanding of computer operating systems and software.
Ability to communicate effectively with customer IT personnel, laboratory leadership, and technical staff when coordinating software upgrades, maintenance, and system support.
Valid driver's license with a minimum of three years of driving history.
Ability to work flexible hours and travel up to approximately 50% outside the assigned geographic territory.
Availability for on-call assignments as required by business needs.
Ability to lift up to 30 pounds frequently and heavier equipment up to approximately 70 pounds as required.
Ability to stand, bend, kneel, squat, and perform hands-on service activities for extended periods.
Ability to push and pull equipment and materials as required.
Ability to comply with applicable personal protective equipment and site-safety requirements.

Preferred Qualifications

Experience with industrial or laboratory robotics and automated systems.
Experience with liquid chromatography and/or mass spectrometry instrumentation.
Familiarity with laboratory information systems (LIS) and database environments.
A+, Microsoft, Cisco, or comparable technical certifications.
Understanding of basic computer security concepts and standard security practices.
Strong verbal and written communication skills.
Excellent customer service and interpersonal skills.
Experience working independently in customer-facing field-service environments.

Salary of $80,000 annually + 3% Bonus

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Vacancy posted 1 hour ago

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