Guest Receptionist

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Position Summary:

This position is responsible for providing guests with the effortless and seamless movement in and out of the hotel.

Primary Duties and Responsibilities: includes but not limited to:

• Greets guests in a warm and sincere manner and provides outstanding guest service
• Registers hotel guests and assigns and issues room keys
• Addresses all Guest concerns in a timely manner
• Ensures proper payment is received on all reservations
• Assists with the preparation, arrival and departure of all corporate, conventions and bus groups
• Runs back-up reports and updated document consistently every two hours
• Responsible for the completion of the over the credit report
• Completes daily room blocking (i.e. deposits and accessible rooms)
• Assists guests in making dinner and spa reservations, along with transportation needs
• Ensures completion of the daily count sheet
• Processes due-outs and express checkouts daily, and in a timely manner, to ensure maximum availability of rooms on the hotel rack
• Answers hotel phones, guaranteeing phones are answered within three rings

Secondary Duties and Responsibilities:

• Assists in other locations throughout Hotel Operations, including Aquai reception and Concierge
• Pre-registers guests and issues pagers, as needed
• Stocks supplies in the back office and at the Front Desk
• Enrolls guests in the Mohegan Sun Momentum Program

Minimum Education and Qualifications:

• High School Diploma or equivalent
• Previous high-volume hotel guest service experience
• Excellent computer skills

Competencies: Incumbent will master the following competencies while in this position:

• Excellent written and verbal communication skills
• Able to multi-task under stressful situations
• Good typing skills
• Extensive knowledge of the property and local areas and destinations

Training Requirements:

• Knowledge of LMS, LRS, HMS, RPOS, Lodgenet, Ascent, Bartech, Expresso, Hotel paging system, telecheck and Time Lox/DC One

Physical Demands and Work Environment:

• Must be able to work in a fast paced office work environment
• Must be able to stand, reach, bend or sit for extended periods of time
• Must be able lift heavy objects
• Must be able to work various shifts and flexible hours

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above whenever necessary.

Mohegan Sun practices Native American Preference. "Native American" means an individual who is duly enrolled member of the Mohegan Tribe or duly enrolled member of any group of Native Americans recognized as an Indian Tribe by the Mohegan Tribe, the United States, or the State of Connecticut.

Job Types: Full-time, Part-time

Pay: $16.38 per hour

Benefits:

• Employee discount
• Paid time off
• Professional development assistance
• Tuition reimbursement

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• High Volume Hotel Guest Service: 1 year (Preferred)
• Excellent Computer Skills: 1 year (Preferred)

Work Location: In person