Collections Specialist

Collections Specialist

We are seeking a dedicated Collections Specialist to manage a portfolio of customer accounts within the manufacturing and service industries. This role focuses on relationship management rather than traditional collections, requiring daily contact with clients via phone and email. The successful candidate will navigate customer portals and utilize SAP to manage invoices and customer interactions.

Responsibilities

• Expedite the resolution of unpaid customer accounts to minimize receivables while maintaining customer goodwill.
• Coordinate the resolution of customer disputes with internal departments and customer contacts.
• Work directly with customers to analyze account history.
• Collaborate with various internal teams to analyze and resolve customer issues with a focus on root causes.
• Contact customers when new orders go on hold to resolve disputes and expedite payments.
• Participate in the credit approval process as needed.
• Respond promptly to customer requests via phone and email, including processing credit card payments and requesting customer master updates.
• Identify and escalate accounts requiring demand letters or third-party collection agency intervention.

Essential Skills

• At least 6 months of AR or B2B Collections experience.
• Proficiency in managing high volumes of transactions and performing basic account reconciliations.
• Strong customer service skills.
• Ability to handle a high workload and meet weekly and monthly performance metrics.
• Multitasking capabilities.

Additional Skills & Qualifications

• Experience within the manufacturing and/or service industry is preferred.
• Familiarity with SAP is advantageous but not required.
• No specific educational requirements.

Work Environment

The role is based in a modern, newly built office in Eden Prairie, MN, with a flexible work-life balance culture. Employees typically work in the office three days a week, with the option to work fully in-office if preferred. The team is composed of about eight other collectors, working closely with the Credit and Cash Application teams. The company is publicly traded and has been in operation for nearly 150 years, offering a supportive and long-tenured work environment.

Job Type & Location

This is a Contract position based out of Eden Prairie, MN.

Pay and Benefits

The pay range for this position is $25.00 - $27.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Eden Prairie, MN.

Application Deadline

This position is anticipated to close on Aug 6, 2026.