Spa Front Desk

Spa Front Desk

NC The Umstead Hotel and Spa - Cary, NC 27513

Overview

Salary Range $19.00 Hourly Position Type Full Time Job Shift Flex AM/PM

Description

Ensures the facility is prepared for proper opening and closing each day, i.e., lights on/off, music on/off, doors locked/unlocked

Makes appointments for al a carte services and packages...for immediate as well as future appointments

Acts as a resource for all policies, programs, services/activities in the spa, retail items, cancellation policies, membership sales, etc. plus those of the hotel

Continually strives to understand all the services, products and sales items in the spa and the hotel

Prints daily schedule

Prints package guests schedules for the day

Prints service providers schedules for the day

Monitors the daily appointments so the proper number of staff are on duty

Prepares daily reports as requested

Prepares all receipts for services and retail sales

Monitors all monies for services and retail sales

Promotes and sells gift cards

Works with accounting for proper billing procedures

Answers the telephone and direct calls as appropriate

Serves as a back-up to the Spa Attendant position by welcoming and greeting all guests at issuance desk; issuing robes, slippers and lockers for guests taking spa services and generally being familiar enough to cover opening, closing and daily duties of that position

Maintains knowledge of all treatments and products and has the ability to explain treatments to guest

Assists Supervisor in performing scheduled inventory of reception desk stations, future's office and retail area for proper ordering

Stays up-dated and becomes well-versed/trained in the latest developments pertinent to your department, the spa and the hotel

Ensures a pleasant visit for each guest

Maintains effective guest relations

Maintains cleanliness and neatness of the spa

Performs special projects delegated by the Spa Director or designate

Performs whatever is necessary to ensure and maintain a pleasant visit for each guest

Conducts tours of the facility when needed

Assists management and co-workers as requested/needed

Assists in training new Reception/Retail team members as requested

Assists with special projects/events as requested

Attends all departmental, spa and property meetings and training sessions

Qualifications

High school diploma or equivalent required

Secretarial skills desired, e.g., typing, filing, etc.

Must attend product knowledge training

Computer software skills required

First Aid and CPR training desired, but not necessary