HVAC Technical Services & Training Manager

"A Day in the Life of HVAC Technical Services & Training Manager" The position will be based in Phoenix, AZ, with some travel to train customers, contractors, and staff. This is a ground-level, newly-developed and evolving role with room to grow. Ideal applicants would be experienced residential and light-commercial HVAC technicians with training who excel at teaching, troubleshooting, providing solutions, and customer field support. Extensive experience with inverter-compressor and/or ductless systems is a plus! Job responsibilities would include developing, coordinating, and delivering training programs for distributors and technicians, providing technical support as needed, and administering warranty services. Training, Technical Support, and Field Expertise Develop and provide expert-level technical training to Customers and Staff through face-to-face, hands-on, and virtual mediums. Create/Edit Manuals, wiring diagrams, presentations, and video/document content Troubleshoot complex HVAC field issues and guide contractors through diagnostic procedures when necessary for technical support. Coordinate remote resolution of field issues; occasional site visits for major escalations. Cross-Functional Collaboration Partner with Sales to support customer satisfaction and service improvement initiatives. Build and maintain strong working relationships with vendors, engineering partners, and service contractors. Potere Search, LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #J-18808-Ljbffr