Call Center/Customer Service Representative

Job Description

Job Description

Call Center (Customer Service) Representative
Do you need a job with flexible hours? Are you looking for extra cash? If you answered YES to either of these questions, Fast Tax has a great opportunity for you! We are now hiring candidates for positions in our client call center.

Call Center Representative base duties and responsibilities include:

• Interacting with clients via telephone, email or in person to provide support and information on tax-related products and services
• Answering client questions and identifying client concerns and overall needs
• Ensuring that appropriate actions are taken to resolve client issues and concerns
• Addressing client complaints in an empathetic and patient manner
• Redirecting customers to appropriate team member(s) and/or office(s) as needed

Other Responsibilities as needed :

• Making client appointments
• Taking messages
• Performing other related duties as assigned

Required Skills & Experience:

• High School Diploma or equivalent
• Basic typing skills (minimum 35 wpm)
• Basic computer operating skills
• Fantastic phone skills i.e. well spoken, excellent active listening skills
• Excellent interpersonal communication skills, both verbal and written
• Ability to effectively interact with all kinds of people (both externally with clients, and internally with company team members)
• Experience working in a fast-pace environment
• Team-oriented
• Motivated, energetic, driven work ethic
• Time management skills
• Ability to multitask
• Outgoing, friendly, compassionate personality

 
Preferred Skills & Experience:

• Sales and/or marketing experience
• Previous call center and/or customer service experience a plus

Pay is based on hourly rate