Customer Service Representative L2
LGC Group
Customer Service Representative L2 at LGC Group provides order support and customer communication in a life science tools company. The role involves processing customer inquiries, coordinating with departments, and identifying operational improvements in Manchester, NH.
Responsibilities
- Collaborate with Customer Service team on order support initiatives
- Organize and manage incoming customer inquiries and route appropriately
- Communicate order requirements promptly to relevant departments
- Prepare customer-requested documentation and verify order accuracy
- Identify process improvements and support department performance metrics
Requirements
- College diploma in science, business, or customer service
- Commercial customer service experience or similar role preferred
- ERP system experience such as Service Cloud is advantageous
- Current U.S. work authorization required
Vacancy posted 5 days ago
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