IT Support Technician I

Job Description
Job Description


Allied Steel Buildings, Inc. is seeking a proactive and customer-centric IT Support Technician I to join our team. As the first point of contact for technical assistance, you will play a vital role in ensuring our team stays productive by resolving hardware and software issues, managing user access, and maintaining our workstation environment. The ideal candidate is a natural problem-solver who enjoys helping others and has a solid foundation in modern IT troubleshooting.


Allied Culture


We believe great service matters from start to finish. That's why going the distance for our clients starts with taking care of our team members. They are our most important asset. We invest in their continuous development and recognize their contribution to our success. Great work starts with collaborating with a team dedicated to creating value worldwide. The Allied Team is highly resourceful, innovative, and competent with extensive experience. Our culture is flexible, offering work-life balance, empowered because everyone's voice matters, unified by promoting "we" over "me" and creative thinking outside the box, it's the Allied way.

Key Responsibilities

• Act as the primary point of contact for internal support requests via helpdesk, email, and phone.
• Diagnose and resolve Tier 1 issues related to Windows/macOS, Microsoft 365 apps, and hardware peripherals.
• Escalate complex technical issues to Tier 2/3 administrators while maintaining clear communication with the end-user.
• Execute employee onboarding and offboarding tasks, including account creation and hardware provisioning.
• Assist in managing user permissions within Active Directory and Microsoft Entra ID.
• Provide basic "how-to" training for employees on internal IT tools and security best practices.
• Perform initial setup, imaging, and deployment of laptops, desktops, and mobile devices.
• Assist in routine maintenance of office equipment, such as printers, VoIP phones, and conference room AV.
• Maintain an accurate inventory of IT assets and software licenses.
• Log all support activities accurately within the ticketing system.
• Contribute to the internal knowledge base by creating simple "Quick Start" guides for common user issues.

Requirements

Qualifications

• 1-3 years of experience in a technical support or helpdesk role.
• Associate degree in IT, Computer Science, or equivalent work experience.
• CompTIA A+ or Google IT Support Professional Certificate preferred.
• Strong hands-on experience troubleshooting Windows 10/11 and macOS environments.
• Familiarity with Microsoft 365 (Teams, Outlook, OneDrive) and basic Active Directory tasks (password resets, group additions).
• Ability to disassemble/assemble workstations and troubleshoot basic networking (Wi-Fi connectivity, Ethernet cabling).
• Exceptional interpersonal skills with the ability to explain technical concepts to non-technical staff.