Branch Manager

Branch Manager

Smith Turf & Irrigation is the leading distributor and retailer in the golf, grounds and landscaping industry. We offer a comprehensive selection of equipment, irrigation and landscape products and support our customers with technical expertise and service.

Since 1925, Smith Turf has built an unmatched reputation for outstanding customer care, service and support across North and South Carolina, Virginia and Tennessee. STI is a family-owned business that believes in working as a team and fosters a family-oriented culture.

Branch managers are responsible for managing all facets of branch operations including inventory management, team development and overall sales performance and growth. This role is in collaboration with the outside sales team to meet operational goals.

Key responsibilities include managing all branch operational aspects including sales, customer service, inventory, and the TCE service shop; possessing a clear understanding and working knowledge of STI products and operations to manage customer expectations throughout the sales, delivery, inventory and service lifecycles; ensuring customer queries regarding our wide range of products, including equipment, landscape products, and applications are answered timely and accurately; meeting operational, inventory and service shop annual goals by monitoring and assessing key performance metrics; effectively communicating sales and service updates and initiatives to the branch team and customers; inventory management including managing obsolete inventory and ordering whole goods; monitoring sales bulletins from vendors on parts and equipment specials; ensuring service parts are ordered and received; overseeing and ensuring routine cycle counts are done and timely adjustments are made; actively participating in the planning and execution of initiatives aimed at driving branch growth; responsible for reviewing and ensuring manufacturer rebates are submitted and current; providing guidance, training, and mentorship to enhance the team's capabilities; promoting a strong safety culture through workplace organization, training and executing policies; working with external sales representatives to enhance growth in LPG and TCE sectors; and ensuring the showroom and yard are stocked, organized and maintain a clean appearance.

Required qualifications include a minimum of 3 years of managerial experience in- power equipment, lawn care products, landscaping, construction supply industries and experience managing inventory, stock control, and replenishment of inventory.

Preferred qualifications include a bachelor's degree in business management or related field.

Skills and attributes include strong leadership skills with the ability to coach, motivate and develop a high-performing team; being good with people, extremely tactful and professional; professional appearance and strong customer service orientation; proficiency in Microsoft products.

Benefits include competitive compensation, medical, dental, vision, short and long term disability, life insurance, paid time off and paid holidays, 401(k) with company match, employee referral program, opportunity of advancement, paid training and certifications, free counseling services- EAP, and product discounts.

STI is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. All employment decisions at STI including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.