Customer Success Account Manager

Job Description

Join an American-owned and operated company that truly values its employees.

If you're tired of feeling like just another employee and are looking for a company where your contributions are recognized and appreciated, this is your opportunity to make a real impact.

We're seeking an energetic, relationship-driven professional who thrives on building trust, solving problems, and delivering an exceptional customer experience. If you're someone who naturally anticipates people's needs, enjoys helping others succeed, and takes pride in being the person everyone can count on, you'll fit right in.

This is not a traditional account manager sales role. Instead, you'll serve as the trusted connection between our customers and our internal teams, partnering with Sales, Engineering, and Production to ensure every project runs smoothly and every customer receives outstanding service. Your ability to communicate effectively, stay organized, think proactively, and build lasting relationships will be the key to your success.

Job Title: Customer Success Account Manager

Reports To: VP of Sales

Benefits

· Health, dental, and vision insurance available on day one

· Paid time off and company holidays

· 401(k) plan

Summary

The Account Manager works closely with the Sales Department and follows the established guidelines to maximize revenue opportunities and ensure customer satisfaction. The primary focus of this position is to support the needs of the Engineers and Business Development Managers by performing data entry, conducting research, reviewing orders, and providing customer service. This is a sales profession.

Essential Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to satisfy each essential duty. Reasonable accommodation may be available. Other duties may be assigned.

· Assists other Sales team members with administrative tasks and data entry.

· Creates and reviews checklists for orders on the production floor—ensuring the number of parts and dimensions are accurate.

· Creates new customers with our Customer Relationship Management software.

· Continuously builds and maintains relationships with customers.

· Supports the quote process by quoting BOMS.

· Corrects revisions.

· Ensures all information is correct from the sales floor to the delivery of the product.

Qualifications

+ 1 year of sales experience preferred but not required (in manufacturing or duct preferred).

· Basic computer skills required. (proficient in Excel, Microsoft Office, and Microsoft Teams)

· Excellent communication and customer service skills.

· Excellent attention to detail and time management.

· Proactive in problem-solving.

· Able to work in a group setting.

General Job Information/skills:

· Ability to work in a fast-paced environment.

· Strong organizational skills

· Friendly and positive attitude

· Outgoing

· Eagerness to learn

· Ability to multitask

· Be an influencer

· Must like talking to people on the phone.

· Send recaps by email; record conversations.

· Get the customers back to the BDM/SE

Physical Requirements: Reasonable accommodation may be available.

· Prolonged periods of sitting and using a computer.

· Required to be able to see and hear (naturally or with correction).

· Ability to read and write in English.

· Ability to traverse the production floor when necessary.

· Must be able to lift up to 50lbs.

Pay Range:

· 65k starting base pay plus commission

Shift Days/Hours:

· M-F; 8-5 with occasional overtime required. Because this is a sales profession, you may be required to travel, and customers will call you after work, if you are building relationships the right way.