Customer Success Manager

Job Description

About Clark

Every audit answers one question:  can I trust this?For 150 years, people have answered it by hand. Clark is changing that.

We build AI that doesn’t just assist auditors. It does the audit work itself. More than 35 CPA firms already use Clark to run audit fieldwork faster and at equal or better quality. Audit is where we start. Our mission is to build the trust infrastructure layer for the AI economy, and we’re only getting started.

We’re a small, hard-working team backed by top investors. We take ownership and judge ourselves by results. If you want to change how an entire profession works, you’ll fit in here.

The Role

We are hiring Customer Success Managers to own customer health, renewals, and adoption across Clark's live customer base.

You will work closely with the Head of Customer Success, Audit Engineers, Product, and Sales to make sure customers adopt Clark successfully, reach value quickly, and continue expanding their use of the platform.

Why This Role Matters

Clark's customers are adopting AI in critical workflows. Strong customer success ensures they do so with confidence.

The CSM role protects the live base, identifies risks early, drives adoption, and ensures customers receive ongoing value from Clark.

What You Will Do

• Own day-to-day customer relationships after onboarding
• Track customer health, adoption, renewals, and expansion signals
• Run regular customer check-ins and QBRs
• Coordinate with Audit Engineers on workflow questions and customer feedback
• Identify customer risks and escalate appropriately
• Partner with Sales on expansion opportunities
• Partner with Product on recurring customer needs
• Maintain strong account documentation and internal visibility
• Help build repeatable CS playbooks and customer health processes

Who You Are

• 3+ years of customer success, account management, implementation, or consulting experience
• Experience in B2B SaaS or workflow-heavy customer environments
• Strong communication and relationship-building skills
• Highly organized and proactive
• Comfortable managing multiple customers and stakeholders
• Strong customer empathy and commercial awareness
• High ownership and follow-through

Bonus

• Experience in accounting, audit, compliance, fintech, or professional services
• Experience with AI-native products or workflow automation
• Experience working with enterprise or mid-market customers
• Experience supporting renewals, expansion, or onboarding
• Experience at a fast-moving startup

The Environment

• 5 days a week on-site in NYC — no remote or hybrid
• Startup hours and pace — this isn't a 9-to-5
• Flat structure, no hierarchy — everyone ships
• High ownership — you own outcomes, not just tasks

Benefits

• Unlimited PTO
• Wellhub Platinum membership
• Comprehensive health, dental, and vision coverage
• Free company dinner every day