Senior Receptionist

Senior ReceptionistRRD provides marketing, packaging, print, and business services to the world's most respected brands. The company's proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.Job DescriptionShift: Monday-Friday, 9:30am-6:00pm(* denotes an "essential function")Perform work in reception according to established proceduresAnswer and transfer incoming calls, often received on a multi-line phone system, in a professional, friendly, timely mannerWelcome clients and visitors to the office with warmth and professionalismNotify employees of visitor arrival and answer questionsGuide clients and visitors with appropriate instructions and hospitality for their needsProvide high level, front of house services to clients and visitorsUtilize appropriate logs and/or tracking software for all assigned workMeet contracted deadlines for accepting, completing, and delivering work assignmentsCommunicate with peers, supervisor or client on job or deadline issuesHelp foster a proactive environment of continuous service enhancement and relationship building with the clientHandle sensitive and/or confidential documents and informationPerforms Quality Assurance on own, and work of others, if requiredMay train more junior staff membersAssist office services or other peer teams with workload, as neededComplete other administrative tasks as assigned by managementTroubleshoot basic office equipment problemsAdhere to Williams Lea policies in addition to client site policiesUse equipment and supplies in a cost-efficient mannerQualificationsHigh school diploma or equivalent required. Higher level education preferred or equivalent work experienceMinimum 3 years' experience preferably in a legal, banking or large corporate environmentReception, switchboard or administrative assistant experience preferredAbility and willingness to learn in the client's business and employees to handle calls and greet visitors more efficientlyProven customer service skills are required to create, maintain and enhance customer relationships and provide exceptional introduction and visitor experienceIntermediate skill in the use of MS Office software (Word, Excel, Outlook), messaging systems, and job workflow toolsFamiliar with general office procedures to meet and maintain client satisfactionAbility to work in a fast-paced, team environment, working both independently and collaborativelyAbility to prioritize work, balance projects and meet deadlines in a timely mannerStrong attention to detail with good organizational skills and emphasis on accuracy and qualityAbility to handle sensitive and/or confidential documents and informationAbility to make independent decisions that conform to business needs and policyAbility to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escalate a problem to a supervisory levelExcellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressureMust be self-motivated with positive can-do attitudeMust be able to interact effectively with multi-functional and diverse backgrounds