Sales Support Coordinator

Sales Support Coordinator

TISAS Arms Corp is the U.S. operating division of T?SA? Trabzon Silah Sanayi A.?. a Turkish firearms manufacturer founded in 1993 and recognized worldwide for engineering quality, manufacturing precision, and competitive value. Best known for our extensive 1911 pistol line and growing portfolio of striker-fired pistols and modern sporting rifles, TISAS has become one of the most respected value-driven names in the U.S. firearms market. From our distribution facility in Buford, Georgia, we ship firearms direct to our growing dealer network across the United States.

Position Overview

TISAS is looking for a Sales Support Coordinator to support sales operations within the firearms and sporting goods industry. This position ensures accurate order processing, compliant documentation, efficient communication with FFL dealers and distributors, and smooth coordination between sales, production, and logistics. The Sales Support Coordinator helps maintain a high level of customer satisfaction while upholding industry regulations and internal quality standards. This role reports to the VP of Sales.

Key Responsibilities

Sales Support & Administration

• Prepare quotes, dealer pricing sheets, SMU program documentation, and product spec sheets.
• Maintain accurate SKU, UPC, and variant data for firearms, accessories, and serialized components.
• Manage CRM/ERP entries for customers, orders, serial numbers, and inventory availability.
• Assist sales reps with product information, MAP pricing updates, and promotional materials.

Customer & Dealer Coordination

• Serve as a primary contact for FFL dealers, distributors, and buying groups regarding product availability, lead times, and order status.
• Verify FFL documentation for new accounts and ensure compliance before shipment.
• Support dealer onboarding, including account setup, terms, and required compliance documents.
• Respond to inquiries about product specs, finishes, SMU configurations, and accessory compatibility.

Order Management & Fulfillment

• Enter and validate sales orders, ensuring accuracy of pricing, serialized items, and shipping instructions.
• Coordinate with production and warehouse teams to confirm inventory, serial number allocation, and packaging requirements.
• Track shipments, manage delivery timelines, and resolve issues related to carrier delays or order discrepancies.
• Prepare shipping confirmations, invoices, and compliance-related documentation.

Reporting & Data Management

• Generate weekly/monthly sales reports, dealer performance summaries, and inventory movement reports.
• Maintain organized digital records for FFLs, quotes, contracts, SMU programs, and serialized shipments.
• Assist in forecasting demand based on sales trends, distributor feedback, and inventory levels.

Team Coordination

• Schedule dealer calls, product demos, and internal sales meetings.
• Support trade shows, range events, and product launches with logistics, materials, and follow-up communication (minimal travel required).
• Ensure alignment between sales, marketing, production, and compliance teams.

Requirements

Required Qualifications

• Experience in sales support, coordination, or administrative roles within firearms, outdoor sporting goods, or related industries.
• Strong proficiency with Business Central / Navision / Dynamics 365 is required.
• Understanding of FFL requirements, serialized inventory handling, and industry compliance basics.
• Excellent written and verbal communication skills.
• High attention to detail, especially with serial numbers, SKUs, and documentation.
• Proficiency with Microsoft Office (Excel, Outlook, Word, PowerPoint).

Preferred Qualifications

• Experience working with firearms manufacturers, distributors, or FFL dealers is a plus.
• Familiarity with ATF compliance processes, shipping regulations, and serialized inventory workflows.
• Knowledge of firearms platforms, components, finishes, and accessory categories.
• Understanding of MAP policies, dealer programs, and industry pricing structures.

Compensation & Benefits

• Compensation: $60,000$65,000 per year
• Health, dental, and vision insurance with employer contribution to premiums.
• 401(k) retirement plan with employer match (per plan eligibility).
• Paid time off including vacation, sick leave, and recognized federal holidays.
• Employee discount on TISAS Arms Corp products (subject to compliance with all federal and state firearms laws).
• Professional development support including creative software subscriptions, industry conferences, and continuing education.
• Access to modern creative equipment (camera, lens, lighting, and edit-suite investment aligned to role priorities).
• Opportunity to help define the TISAS Arms Corp U.S. visual brand from the ground up.

Details

• Schedule: MondayFriday, 8:00 AM5:00 PM
• Location: Onsite Buford, GA
• Travel: Minimal travel required for trade shows
• Reports to: VP of Sales

Background Check and Drug Screen

Employment is contingent upon successful completion of a comprehensive background check (criminal history, employment verification, and federal firearms eligibility verification) and a pre-employment drug screen. TISAS Arms Corp maintains a drug-free workplace.

Equal Employment Opportunity

TISAS Arms Corp is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. TISAS Arms Corp participates in E-Verify and complies with all applicable federal and Georgia employment laws.

Reasonable Accommodation

TISAS Arms Corp will provide reasonable accommodation to qualified individuals with disabilities to enable them to perform the essential functions of the job, except where such accommodation would impose an undue hardship on the company. Candidates needing accommodation in the application process should contact Human Resources.

At-Will Employment

This job description does not create an employment contract, express or implied, and does not alter the at-will nature of employment with TISAS Arms Corp. Employment may be terminated at any time, with or without cause or notice, by either the employee or the company. This job description describes the general nature and level of work performed and is not intended to be an exhaustive list of all responsibilities, duties, and skills required.

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