Hotel Sales & Service Coordinator

Job Description

Job Description

What Makes a McKibbon Sales and Service Coordinator?

As a key member of the sales team, the Sales and Service Coordinator has influence and accountability for the revenue generation of the property. Reporting to the Director of Sales, the Sales and Service Coordinator will be responsible for maintaining the highest level of competencies to help the property to achieve its business goals while embodying McKibbon’s Guiding Principles . 

A Day in the Life:

• Sales and Service Coordinator is responsible for sales and revenue generation for segments assigned by the Director of Sales.
• Maintain compliance and up to date on new sales initiatives for the brand and company.
• Maintain positive relationships with management company, property owners, and clients.
• Support guest experience and satisfaction in all operations.
• Professionally represent the property by being actively involved in the local community.
• Check emails and voicemails daily in a timely manner.
• Review McKibbon Hospitality’s daily report. 
• Participate in Daily Sales Stand-Up or as directed by the Director of Sales.
• Participate in an engaging way at the weekly sales meeting.
• Participate in weekly revenue call as determined by the Director of Sales.
• Review daily Delphi calendar (account, group, and function traces). 
• Review Delphi task manager for past-due traces. 
• Enter all sales activities daily into Delphi (traces, QIC, lost business).
• Review assigned hotel(s) in-house guest ledger/arrival list for leads and service opportunities.
• Research and prospect leads as assigned.
• Prospect to set appointments/joint appointments/tours.
• Proactive sales efforts on new and existing accounts as assigned by Director of Sales.
• Greet all assigned in-house meetings. 
• Set-up/maintain group block on group/function schedules.
• Provide knowledgeable input to operations team to assist in the creation of the Budget Workbook. 
• Attend sales training as recommended by General Manager and Director of Sales.
• Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.

Requirements/Preferences:

•   Associates/Bachelor ’s degree preferred.
• 1-year minimum experience in hotel sales preferred.
• Preferred experience with major brands such as Marriott.
• Hilton or Hyatt (preferred)
• A proven track record of meeting sales goals.
• Ability to actively support operational teams.
• Implement and maintain all sales documentation.
• Ability to make revenue management decisions to effectively grow market share.
• Produce proactive sales strategies through direct sales calls, prospecting for new clients, and client visits.
• Computer Skills: Word, Excel, PowerPoint.
• Experience with Delphi Standard or Delphi FDC (highly desired)      
• Ability to effectively interact with people of diverse socioeconomic cultural disability and ethnic backgrounds.
• Ability to ensure that hotel policies, procedures and brand standards are followed.
• Maintain a high level of professionalism, trust and responsibility.
• Demonstrates exceptional attention to detail, ensuring accuracy and timeliness in all communications and documentation.
• Must excel in high-pressure, fast-paced environments.
• Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.
• Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.

Perks & Benefits Beyond the Basics: 

We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: 

Benefits: Full Time Associates:  

• Comprehensive benefits package including medical, dental, and vision  

• Life insurance 

• Pet Insurance

• Short and long-term disability 

• Paid time off and holidays 

• Tuition assistance 

Financial & Occupational Wellness: All Associates 

• Competitive Compensation with incentives (incentives vary by position)

• 401K Savings Plan, 50% matching up to 10% of compensation

• Associate referral program 

• Brand and company training classes, workshops and conferences for career growth and development (varies by position)

Personal Wellness: All Associates

• Fundraising matching funds program 

• Team volunteer opportunities 

• 24/7 chaplain services 

• Exclusive hotel rate discounts 

Any state specific holiday, vacation or benefit requirements will apply.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.