Head OF Operations

Enterprise Payments Governance & Operations LeadSkip to main contentThis site uses cookies to create a better experience for you. Some of these cookies are set automatically because they’re necessary for the site to perform. Other cookies are used for functional, performance, and targeting purposes to enhance your experience by personalizing content and ads, enabling third party content and features, and enabling us to analyze how this site is used. To learn more or to manage cookies at any time, select the ""Cookie Settings"" button.By clicking 'I Accept', you are agreeing to our use of functional, performance and targeting cookies.#Enterprise Payments Governance & Operations Lead page is loaded## Enterprise Payments Governance & Operations LeadApplylocations: Chicago, Illinois: Peoria, Illinois: Westminster, Colorado: Irving, Texastime type: Full timeposted on: Posted Todayjob requisition id: R0000386240**Career Area:**Technology, Digital and Data**Job Description:****Your Work Shapes the World at Caterpillar Inc.**When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world.**Job Summary:** If you are passionate about building enterprise capabilities that enable growth while ensuring consistency, compliance, and scalability, this is the opportunity for you. Caterpillar is looking for an experienced payments leader to serve as the Enterprise Payments Governance & Operations Lead, helping establish and scale Caterpillar's Enterprise Payments Center of Excellence (CoE) within Cat Digital. This role sits at the center of how enterprise payment decisions are made across the company, ensuring that business units can deliver customer payment experiences while operating within a consistent set of enterprise standards and governance frameworks. You will be responsible for operationalizing Caterpillar's enterprise payments governance model, translating strategy into repeatable processes, decision frameworks, and controls that can be consistently applied across business units, geographies, and channels. Your focus is not on owning individual payment implementations, but on ensuring that payment related decisions across the enterprise are aligned, scalable, and compliant. You will lead governance activities across enterprise payment initiatives and partner closely with Treasury, Tax, Legal, ERP, Finance, Product, Architecture, and Digital teams to drive consistent decision making, manage exceptions, and establish standards that support enterprise growth. This is a highly cross-functional role requiring strong facilitation skills, operational discipline, business judgment, and the ability to influence stakeholders. You will play a critical role in establishing the operating model that enables Caterpillar's long-term enterprise payments strategy. **What you will do:*** Own and operate the Enterprise Payments governance framework across business units and channels* Ensure consistent application of enterprise payments standards, policies, and decision frameworks* Lead the intake and governance review process for payment related initiatives across the enterpriseEstablish and manage governance processes for:* Payment Service Provider (PSP) selection and lifecycle management* Exception review, approval, tracking, and remediation* Enterprise payment standards adoption* Governance decision documentation and communication* Facilitate enterprise decision-making across:* Treasury (banking, settlement, liquidity)* Tax (Merchant of Record, indirect tax, entity structure)* Legal (contracts, regulatory requirements, compliance)* ERP and Finance (order-to-cash alignment and reconciliation)* Supporting Digital and Technology TeamsAnd also:* Coordinate enterprise reviews for new payment methods, payment capabilities, and platform changes* Partner with the Enterprise Payments Domain and Strategy teams to ensure governance decisions are translated into actionable implementation guidance* Identify opportunities to improve governance effectiveness, reduce complexity, and increase standardization* Drive adoption of enterprise payment standards across business units* Serve as a primary escalation point for governance related decisions and exceptions* Establish governance metrics, reporting, and performance indicators to monitor compliance and adoption* Maintain visibility into enterprise payment initiatives and ensure alignment with long-term enterprise objectives* Support the continued evolution of the Enterprise Payments CoE operating model**Success in this role looks like:*** Payment related decisions are made consistently across business units and platforms* New payment initiatives align with enterprise standards from the start* Governance processes are viewed as enabling business outcomes rather than creating bureaucracy* PSP providers are selected and managed through a consistent enterprise process* Exception requests are reduced over time through stronger standards adoption* Stakeholders clearly understand governance expectations and decision pathways* Enterprise standards are adopted broadly across the organization* Governance decisions are documented, communicated, and implemented effectively* Treasury, Tax, Legal, Finance, and Digital teams remain aligned on enterprise payment priorities* The Enterprise Payments CoE is recognized as a trusted partner and strategic enabler across Caterpillar**What you will have:****Decision Making and Critical Thinking:** Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. **Software Change Request Management:** Knowledge of software change request management; ability to manage software product change requests from customers, prospective customers, vendors, and internal staff.. **Software Product Business Knowledge:** Knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision. **Software Product Management:** Knowledge of software product management; ability to operate and manage software product development projects at all stages of the product development lifecycle. **Software Product Technical Knowledge:** Knowledge of technical aspects of a software products; ability to design, configure and integrate technical aspects of software products. **Marketing Strategy and Positioning:** Knowledge of market research, segmentation, and channels; ability to use business models to develop and implement marketing strategies, objectives, and tactics as well as establishing a communications plan.**Considerations For Top Candidates:*** Proven experience leading governance, operating model, or enterprise standards initiatives within payments, fintech, financial services, or enterprise platformsDeep understanding of:* Payment Service Providers (PSPs)* Payment acceptance and processing models* Card and bank payment rails (ACH, NACHA, SEPA, wire transfers, etc.)* Payment lifecycle processes including authorization, settlement, and reconciliation* Experience operating within enterprise governance, Center of Excellence, or shared services models* Demonstrated ability to drive alignment across multiple stakeholders and organizations* Experience managing complex initiatives involving business, technology, legal, finance, and compliance teams* Ability to establish scalable processes, frameworks, and operating models* Strong analytical, organizational, and problem-solving skills* Excellent communication, facilitation, and stakeholder management capabilities* Ability to balance enterprise standardization with business flexibility* Bachelor's degree in Business, Finance, Information Systems, Engineering, or related field or equivalent working experience* 8+ years of experience in payments, financial services, fintech, enterprise platforms, governance, or related disciplines* Experience building or scaling enterprise payments governance capabilitiesIdeally also have the following:Experience working directly with:* Treasury and banking organizations* Tax and legal functions* Enterprise architecture and digital platform teamsAs well as knowledge of:* Merchant of Record (MoR) models* Subscription and recurring billing models* Tokenization and PCI compliance requirements* Global payment methods and network requirements* Experience overseeing PSP governance, vendor management, or provider rationalization initiatives* Experience leading enterprise transformation or digital platform governance efforts* Proven ability to influence decisions in highly matrixed environments* Experience establishing governance metrics, operating reviews, and executive reporting* Demonstrated success building scalable enterprise operating models that support growth and adoption**What You Will Get**Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We’ve created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Join Us.**About Caterpillar**Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed to and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.### ### **Summary Pay Range:**$147,760.00 - $240,110.00Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.**Benefits:**Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.* Medical, dental, and vision benefits\** Paid time off plan (Vacation, Holidays, Volunteer, etc.)\** 401(k) savings plans\** Health Savings Account (HSA)\** Flexible Spending Accounts (FSAs)\** Health Lifestyle Programs\** Employee Assistance Program\** Voluntary Benefits and Employee Discounts\** Career Development\** Incentive bonus\** Disability benefits* Life Insurance* Parental leave* Adoption benefits* Tuition Reimbursement \* These benefits also apply to part-time employees### ### ### Visa Sponsorship is not available for this position.**Posting Dates:**August 13, 2026 - August 21, 2026Any offer of employment is conditioned upon the successful completion of a drug screen.Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply. #J-18808-Ljbffr