Desktop Support Engineer __ Newyork ,NY (Onsite)

Momento USA is a global technology consulting, talent acquisition, and creative development firm that addresses clients' most pressing needs and challenges. We are currently looking for a EUC/AV Engineer .

Role Title: EUC/AV Engineer Deskside, Endpoint & Collaboration Support



Location: Newyork ,NY (Onsite)

Engagement Type: Managed Services / Site Support



Work Model: Onsite support



Experience Level: Engineer / Support Specialist

ROLE SUMMARY

The EUC/AV Engineer will provide onsite and remote support for end-user devices, collaboration tools, AV rooms, joiner/mover/leaver activities, asset management, and ServiceNow ticket handling for end users.

KEY RESPONSIBILITIES

End User Computing & Deskside Support

Provide deskside support for Windows/macOS devices, peripherals, printers, mobile devices, and Microsoft 365 applications.

Troubleshoot incidents, fulfil service requests, support VIP users, and maintain accurate ServiceNow updates.

Coordinate with remote teams, IT team, vendors, and the Tech Lead for escalations and dispatch support.

REMOTE SUPPORT COORDINATION

Support remote diagnosis, software installation, patch verification, Intune actions, and ticket closure.

Device Lifecycle Management & IMACD

Build, image, enroll, deploy, refresh, recover, and decommission end-user devices.

Maintain accurate asset tagging, handover, CMDB updates, reconciliation, and disposal support.

JOINER, MOVER & LEAVER SUPPORT

Prepare devices and peripherals for joiners, support movers, collect assets from leavers, and update asset records.

AV & COLLABORATION SUPPORT

Perform meeting room readiness checks and troubleshoot Teams/Zoom Rooms, AV devices, displays, cameras, microphones, and control panels.

Provide AV support for executive meetings, town halls, training sessions, hybrid meetings, and approved events.

ASSET MANAGEMENT & REPORTING SUPPORT

Track assets, update CMDB records, support inventory validation, audits, and operational reporting.

SERVICE MANAGEMENT & CONTINUOUS IMPROVEMENT

Follow ITIL-aligned processes, meet SLA expectations, identify recurring issues, and contribute to knowledge articles and service improvements.

REQUIRED SKILLS & EXPERIENCE

5 7 years of experience in deskside, EUC, endpoint, or field support.

Knowledge of Windows 10/11, basic macOS, mobile devices, Microsoft 365, ServiceNow, Intune, imaging, and deployment.

Experience with printers, peripherals, docking stations, AV rooms, Teams Rooms, Zoom Rooms, Crestron, Logitech, and related collaboration technologies.

Strong customer service, VIP support, communication, documentation, troubleshooting, and time management skills.

PREFERRED QUALIFICATIONS

ITIL, Microsoft 365, endpoint, desktop support, or AV certifications preferred.

Managed services, life sciences, pharmaceutical, or regulated environment experience is an advantage.

Best Regards,

Sunitha Thapa

Momento USA | Exceeding Customer Expectations

440 Benigno Blvd, Unit#A 2nd Floor. Bellmawr, NJ 08031

Interstate Business Park

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Note: Momento USA is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.