Westfield Front Desk Coordinator

Join The Glowbar Team Skincare should be simple, effective, and fit into real life—and that’s exactly what we do! Glowbar is reinventing the facial with custom, 30‑minute treatments led by expert estheticians, designed to deliver results without the fluff. Since launching in NYC in 2019, we’ve grown fast, with locations across the Northeast and more on the way. We’re a people‑first brand on a mission to help everyone feel confident in their skin—and we’re just getting started. We’re known as a best first job because we invest in training, mentorship, and real responsibility from day one within a team that’s ambitious, supportive, and fun. If you’re energized by growth and helping shape a modern brand, this is where your career can truly glow. Our values? We’re the DOPEST. About The Role The Studio Guide is the first and last touchpoint for every Glowbar client, setting the tone for an exceptional experience. Energetic, outgoing, and people‑focused, Studio Guides embody a client‑first mentality and bring a warm, engaging presence to the studio every day. In this role, Studio Guides stand at the front desk as the face of the studio, managing check‑ins (and outs), appointment scheduling and adjustments to meet demand, and handling client communication by phone, email, and text with professionalism and care. They are also responsible for facility operations, ensuring the studio environment is clean, organized, and running smoothly. Selling memberships is a key responsibility of the Studio Guide role, with financial incentives tied to performance. Success requires confidence in client conversations, the ability to meet and exceed sales goals, and a genuine passion for helping clients make Glowbar a part of their routine. This is a role for someone who thrives on energy, consistency, and connection. Candidates should expect to be on their feet for extended periods while engaging with clients. Individuals who are not motivated by sales, dislike engaging with people, or struggle with punctuality will not succeed in this position. A Peek Into Your Day Arrive before the start of each shift Drive membership and package sales by connecting clients to the Glowbar experience Own the front desk during assigned shifts, keeping energy high and operations running smoothly Welcome clients in and out, lock in their next appointment post‑service, and manage the waitlist Be the voice of the studio handling all client communication via phone, email, and text with warmth and professionalism Stay nimble by adjusting and canceling appointments to keep the schedule optimized Keep the studio spotless, organized, and client‑ready including laundry and towel service Bring the brand to life through field marketing efforts inside and outside the studio Embody the role of Glowbar ambassador, setting the standard in professionalism, presentation, and skincare expertise How We Measure Success Membership conversion Who We’re Looking For 1+ years of hospitality experience (restaurant, retail, hotel, salon/spa, etc.) with a proven track record of superior customer service Passion for hospitality and servicing customers Flexible schedule: weekends, holidays, and varied weekday shifts Full‑Time: 5 days open availability (including both weekend days) Part‑Time: 3 days open availability (including one weekend day) Weekend Only: Saturday & Sunday availability every week Knowledge of salon/spa standards, policies, and procedures Forward‑thinking problem solver with compassion for clients Enthusiasm for beauty, skincare, and continuous learning Working Conditions At Glowbar, our studios are active, client‑focused environments — and we want you to know what’s involved behind the scenes. Here’s what you can expect physically in this role: Frequent standing, walking, and movement throughout the entire shift Bending, reaching, twisting, and lifting (up to 15 pounds) — including merchandise, laundry, and back‑of‑house supplies Climbing up and down stairs during shift operations Remaining mobile and on your feet for the full duration of your shift (shift lengths may vary) Exposure to varying temperatures and humidity levels, particularly in laundry or supply areas Performing operational tasks such as restocking, organizing supplies, and light cleaning Required to work weekends, evenings and holidays to support our client demand Your Glow Package Includes Commission eligible for every membership and package sold Get paid faster with early access to your earnings through DailyPay Medical, dental & vision insurance (mostly covered by Glowbar) (FT only) Paid Time Off (FT only), Sick Leave, and Holidays Disability, accident, critical illness and life insurance Employee Assistance Program (EAP) for mental wellness Commuter benefits Reliable schedules that respect your time Referral bonuses for bringing new glow‑getters to the team Annual Glowbar Membership and 2 guest passes Employee discounts on skincare products plus friends and family discounts Discounts on lifestyle brands, restaurants, theme parks, and more Because when you feel supported, your GLOW is unstoppable. #J-18808-Ljbffr Glowbar