IT Support Engineer I

Salary : $62,823.00 - $76,644.00 Annually
Location : Carrboro Town Hall
Job Type: Full-Time
Remote Employment: Flexible/Hybrid
Department: Information Technology
Opening Date: 05/28/2026
Closing Date: 6/26/2026 11:59 PM Eastern
FLSA: Exempt
Pay Grade Salary Range: $62,823 to $97,339


General Definition and Conditions of Work


The IT Support Engineer I position's job duties span all aspects of end user support which includes, but is not limited to desktop, network, general security, email, phone system, inside and outside cable plant and cloud support; does related work as required. The Support Engineer 1 position performs intermediate professional and technical work and assists with technology implementations. The position maintains a varied workload that requires frequent context switching across a large selection of technologies. The Support Engineer I position reports directly to the Support Engineer II position. Work is performed under moderate to regular supervision by the Support Engineer II position.
This is light work requiring the exertion of up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects, and some medium work requiring the exertion of 50 pounds of force occasionally, up to 20 pounds of force frequently, and up to 10 pounds of force constantly to move objects; work requires climbing, stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, fingering, grasping, and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; visual acuity is required for preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, use of measuring devices, assembly or fabrication of parts at or within arm's length, operation of motor vehicles or equipment, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the worker is subject to inside and outside environmental conditions.

Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

Physical Requirements
This work requires the regular exertion of up to 10 pounds of force, frequent exertion of up to 25 pounds of force and occasional exertion of up to 50 pounds of force; work regularly requires speaking or hearing and using hands to finger, handle or feel, frequently requires sitting, reaching with hands and arms and repetitive motions and occasionally requires standing, walking, climbing or balancing, stooping, kneeling, crouching or crawling, pushing or pulling and lifting; work requires close vision, ability to adjust focus, depth perception and color perception; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, assembly or fabrication of parts within arm's length, operating machines, operating motor vehicles or equipment and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).

Essential Functions

• Configuring, installing and maintaining workstations, network connections for workstations and networked and standalone printers; providing frequent technical support and training to users; troubleshooting, repairing and maintaining computer software, hardware, printers and office equipment; installing and upgrading information systems; preparing and maintaining files and records.
• Performs workstation maintenance and end user support;
• Performs all new workstation setup and deployment;
• Maintains, creates and updates hard disk images for new workstation deployment;
• Maintains, upgrades and creates workstation software images; updates processes and software;
• Pulls copper and fiber cable, works in ceilings and with network fiber optic and traditional OSP with other IT staff;
• Trains users on workstation PCs and software;
• Conducts phone system maintenance; resolves end user problems; works with repair/support vendor;
• Conducts video/streaming/camera equipment maintenance; resolves end user problems; works with repair/support vendors;
• Performs related tasks as required.
• May occasionally participate in Town/public events representing IT.

Education and Experience


Any combination of education and experience equivalent to graduation from an accredited college or university with major course work in electronic data processing and programming and considerable experience in the operation of midrange and personal computer equipment, network administration and the application of software processes related to these platforms.

Applications must include cover letter and resume.

Knowledge, Skills, and Abilities


Thorough knowledge of the operation, uses and capabilities of electronic data processing main and peripheral equipment; thorough knowledge of hardware or software procedures and techniques; some knowledge of general office practices and equipment; thorough knowledge of the operation of personal computers; ability to understand and carry out written and oral instructions; ability to analyze software programs and program adjustments; ability to establish and maintain effective working relationships with associates.


Disclaimer

CARRBORO is an Equal Opportunity Employer.

The Town of Carrboro considers applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, or national origin. We are especially interested in qualified candidates who can contribute, through their skills, dedication and service, to the diversity and excellence of our organization.
The Town of Carrboro offers a comprehensive and competitive benefits package to all permenant employees.

View a summary of our benefits


Health Insurance

The Town provides a group medical insurance including family coverage through our medical provider, Aetna. The Town pays the cost of employee only coverage and shares the costs of adding family members (including domestic partners) to the town plan. Health insurance is effective the first day of of the month following new hire's start date.


Dental Insurance

Dental insurance is an optional benefit administered through our dental provider, Aetna. Dental coverage is paid for by the employee. Coverage for eligible dependents is also available.

Vision Insurance

Vision insurance is a benefit offered through our vision provider, Blue Cross Blue Shield of North Carolina. Vision coverage is paid for by the Town. Coverage for eligible dependents is also available.

Flexible Spending Account

An optional benefit offered through our provider, Flex. Eligible health and dependent care expenses can be paid for with pre-tax dollars allocated onto a Visa card.

Paid Time Off

• Annual Leave: Permenant full-time employees earn between 12 and 26 days per year depending upon years of service. Permenant part-time employees accrue a prorated amount of leave based on hours worked.
• Sick Leave: Permenant full-time employees accrue at a rate of one day per month of service or twelve days per calendar year. Shift employees of the Fire-Rescue Department earn sick leave at the rate of five, twenty-four hour tour-of-duty days per calendar year. Permenant part-time employees accrue a prorated amount of leave based on hours worked.
• Paid-Time Off: Permenant full-time employees recieve three (3) days (36 hours for Fire-Rescue personnel) per calendar year of time to be used as needed. Time is pro-rated to employee's start date. Permenant part-time employees accrue a prorated amount of leave based on hours worked.
• Paid Caregiver Leave: Qualifying employees receive 240 hours of Paid Caregiver Leave to care for an immediate family member including birth or placement of a child in the home for adoption or foster care. This leave does not come from employee's leave bank.
• Paid Holidays: There are 12 official Town holidays. Employees in full or permenant part-time positions are eligible for paid holiday time.

Local Government Retirement System

All employees in permenant full- or part-time position are required to contribute to the retirement system. Contributions are taken on a pre-tax basis. The current contribution amount is 6%.


Supplemental Retirement Plan

The Town makes a contribution of 5% for law enforcement officers and 3% for all other employees to town sponsored 401(k) administered through Empower. NO employee match is required, however, employees have the option of making contributions on a pre- or post-tax basis.


Disability and Life Insurance

• Town Paid: The Town covers both long term disability and life/AD&D insurance for permenant employees.
• Employee Paid: Employees have the option of enrolling in short-term disability and purchaing supplemental life and dependent life insurance at their own expense.

Employee Assistance Program

Employees and their dependents eligible to recieve free and confidential 24/7 counseling through the Town's Employee Assistance Program.


Additional Benefits

• Service Level Benefit payment based on years of service beginning year zero (0) of permenant full-time employment. Paid in December before holidays each year.
• O2 Fitness membership paid for by the Town.
• Credit Union: Employees of the Town of Carrboro are eligible to open accounts at the Local Government Federal Credit Union.
• Tuition assistance is available upon completion of the initial probationary period.

01


Which of the following describes your highest level of Microsoft office (Microsoft word, Excel, Powerpoint) proficiency?

• I do not have enough skills to meet the definition of Basic level below.
• Basic
• Intermediate
• Advanced

02


The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during an interview. By completing this supplemental questionnaire you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal.

• Yes, I understand and agree
• No, I do not agree

Required Question